Overview
In this role you provide a high-quality business support function for the Continuing Healthcare team, coordinating eligibility and care reviews through liaison with clinical and partner organisations. You manage the CHC inbox, logging referrals and updating outcomes, while supporting queries and duty line calls. You may take minutes for the Dispute Panel and will receive full training. This position sits in a fast-paced, collaborative environment focused on efficient, accurate processing to support patient funding and reviews.
Responsibilities
- Manage and monitor the CHC generic inbox and route messages to the right team members
- Log incoming referrals into relevant systems and update outcomes after assessments
- Respond to queries from partner organisations (social services, hospitals, care providers)
- Handle duty line phone inquiries as part of the main business support team
- Take minutes for the Dispute Panel on occasion
- Coordinate scheduling and liaison with clinical teams for eligibility and care reviews
- Support overall administrative processes to ensure adherence to review schedules
Key requirements
- Knowledge of administrative systems and processes
- Understanding of confidentiality
- Ability to work on own initiative within policies and procedures
- Good customer service and communication skills
- Able to use tact and persuasion for problem solving
- Intermediate IT skills and proficiency with Microsoft Office
- Concentration management amid interruptions
- Team collaboration and respect for diversity
- customer service orientation
- clear written and verbal communication
- discretion and confidentiality
- problem solving with tact
- Microsoft Office
- IT systems (intermediate level)
CHC business Support - Data input employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
