seeking an experienced, dynamic and exceptional Head of Operations to join the This full-time, senior leadership role across a multi-site GP service, ensuring high-quality care, strong governance and sustainable performance. NHS pension schemeMinimum 27 days annual leave + 8 bank holidays (pro rata)Employee discounts and benefits schemeEmployee Assistance Programme (EAP)Career development and education pathwaysEnhanced family-friendly policiesFlexible working optionsWellbeing support initiativesMain duties of the jobAs Head of Operations, you will be a pivotal member of the Divisional Board, driving operational excellence across the East Surrey Division. Lead strategic operations, workforce management, and organisational development across the divisionOversee governance, compliance, HR processes, risk management, and operational performanceProvide financial oversight, budget management, and optimise resource utilisationLead digital transformation and IT infrastructure initiatives to future-proof operational deliveryShape service delivery models to enhance both patient care and staff satisfactionSupport the Executive Partner and Divisional Board in planning, implementing, and evaluating organisational prioritiesWork collaboratively across multidisciplinary teams and external partners to ensure high-quality, efficient, and innovative servicesYou will thrive in this role if you enjoy balancing strategic planning with hands-on delivery, driving meaningful change, and optimising systems, processes, and operational performance.All employees have access to our employee benefits scheme and NHS pension. Year 2025 award-winning practice, delivering high-quality, patient-centred improvement, innovation, and scalable operational solutions, including digital transformation, automation of administrative processes, and robust governance frameworks to ensure patient safety and quality assurance.role, you will help shape innovative, scalable operational models that improve Apply now to join Modality East Surrey Division and help shape the future Depending on experience Full-time, Flexible working Reference numberE0281-26-0119Job locationsTownhill Medical PracticeGuards AvenueCaterhamSurreyCR3 5XLUnited KingdomJob descriptionJob responsibilitiesPlease refer to the supporting documents for the full Job Description outlining the core responsibilities of this role.You will thrive in this position if you: Have a passion for operational leadership within primary care Enjoy balancing strategic planning with hands-on delivery Are driven to optimise systems, processes and performance Value governance, quality and patient safety Want to lead meaningful, large-scale changeIf you are seeking a challenging and rewarding senior leadership role within a growing and innovative healthcare partnership, we would welcome your application.You will thrive in this position if you: Have a passion for operational leadership within primary care Enjoy balancing strategic planning with hands-on delivery Are driven to optimise systems, processes and performance Value governance, quality and patient safety Want to lead meaningful, large-scale changeIf you are seeking a challenging and rewarding senior leadership role within a growing and innovative healthcare partnership, we would welcome your application.Project and change management expertise (PRINCE2, LEAN, or equivalent (desirable).EssentialProven senior leadership experience in healthcare operations, business management, HR, governance, IT, or related fields.Financial and commercial acumen, including budget management and risk assessment.Competent in MS Office applications (Outlook, Excel, Word) and other relevant systems.Workforce leadership and a focus on quality improvement.Personal Qualities EssentialStrategic thinker with the ability to balance long-term vision and operational delivery.Project and change management expertise (PRINCE2, LEAN, or equivalent (desirable).EssentialProven senior leadership experience in healthcare operations, business management, HR, governance, IT, or related fields.Financial and commercial acumen, including budget management and risk assessment.Competent in MS Office applications (Outlook, Excel, Word) and other relevant systems.Workforce leadership and a focus on quality improvement.Personal Qualities EssentialStrategic thinker with the ability to balance long-term vision and operational delivery.Employer detailsEmployer nameModality PartnershipAddressTownhill Medical PracticeGuards AvenueCaterhamSurreyCR3 5XLUnited KingdomEmployer's websiteEmployer detailsEmployer nameModality PartnershipAddressTownhill Medical PracticeGuards AvenueCaterhamSurreyCR3 5XLUnited KingdomEmployer's website
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Business Operations Manager - Remote Working in Caterham, Surrey employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
