Job summaryWe are recruiting for a Care Navigator who will be the first point of contact for patients, helping them access the right GP or healthcare service. The role involves answering calls and enquiries, booking appointments, handling patient information, making referrals, and providing friendly and professional support while maintaining confidentiality.
Main duties of the jobBeing the first point of contact for patients.
Handling telephone, face-to-face and electronic enquiries.
Booking and arranging patient appointments/clinics.
Liaising with GPs, clinicians, administrative staff and patients.
Contacting patients with information from the clinical team.
Helping patients access GP services and appropriate services in the wider community.
Referring patients where appropriate.
Filing, coding and general administrative work.
Working with practice procedures and processes.
Providing a friendly, professional and compassionate service to patients.
About usCarlisle Central Practice is an NHS GP practice serving patients across Carlisle and the surrounding areas. It provides a wide range of primary care services, including GP and nurse appointments, health checks, vaccinations and management of long-term conditions. The practice is operated by SSP Health and focuses on providing accessible, patient-centred care.
DetailsDate posted29 September 2026Pay schemeOtherSalary
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12.71 an hour
ContractPermanentWorking pattern
Full-time,
Part-time
Reference numberA5 Job locationsCarlisle Central Practice65 Warwick RoadCarlisleCA1 1EBUnited KingdomFusehill Medical CentreFusehill StreetCARLISLECA1 2HEUnited KingdomJob descriptionJob responsibilitiesGood IT knowledgeStrong organisational skillsFriendly and motivated attitudeGood communication skillsAbility to work in a busy and demanding environmentPrevious GP experience is preferred but not essentialExperience with EMIS Web is desirableDocman and coding experience is desirableTraining is provided
Job description
Job responsibilitiesGood IT knowledgeStrong organisational skillsFriendly and motivated attitudeGood communication skillsAbility to work in a busy and demanding environmentPrevious GP experience is preferred but not essentialExperience with EMIS Web is desirableDocman and coding experience is desirableTraining is providedPerson Specification
Qualifications
EssentialGCSE grade A to C in English and Maths
Experience xohmjla
DesirableExperience in working in a GP Practice
Person Specification
Qualifications
EssentialGCSE grade A to C in English and Maths
Experience
DesirableExperience in working in a GP PracticeDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer detailsEmployer nameSSP HealthAddressCarlisle Central Practice65 Warwick RoadCarlisleCA1 1EBUnited KingdomEmployer's websiteEmployer detailsEmployer nameSSP HealthAddressCarlisle Central Practice65 Warwick RoadCarlisleCA1 1EBUnited KingdomEmployer's website
Care Navigator in Carleton employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
