Care Group Manager – Division of Medicine

An exciting opportunity to join the Operational Management team within the Division of Medicine at Walsall Healthcare Trust. The post of Care Group Manager is a crucial leadership role within the Trust. The Care Group Manager provides operational leadership to the Care Group, with the support of the Director of Operations, Divisional Director, Clinical Directors, and Matrons. The post-holder will both be accountable for services within their Care Group and play an active role in Divisional decision-making. Candidates will need to show professional leadership, strategic knowledge and experience; they will need to foster a culture which values continuing professional development and strives for excellence in the delivery of patient care. They must actively lead by example, in line with the Trust's values of Respect, Compassion, Professionalism and Teamwork, and must be able to demonstrate real ambition for the services, staff and people of Walsall.

Main duties of the job:

• The Care Group Manager for Division of Medicine will be responsible for the day-to-day operational management.
• The post holder will assist the Director of Operations, Deputy Director of Operations, Divisional Director, Clinical Director and Divisional Director of Nursing and Matrons in ensuring that the Care Group & Division delivers its financial, activity, patient experience and clinical & quality targets.

Job responsibilities:

• Operational planning and scheduling - the post holder will ensure processes are in place to meet quality standards and indicators.
• Be responsible for safe and effective delivery of clinical services within the Care Group.
• Ensure systems are in place to provide relevant information to improve clinical pathways.
• Be responsible for development of specialty service plans that are consistent with the strategic aims and objectives of the Trust.
• Undertake with the General Manager to develop and implement business & strategic plans.
• Be responsible with Clinical Director for capacity planning and negotiation/successful delivery of the Care Group's performance standards.
• Ensure business cases are produced for service developments taking account of activity, income projections, and appropriate service models.
• Support the Clinical Director in making decisions on medical cover for the Care Group.
• Be responsible for developing and leading Improvement Programmes within the Care Group and also across the Division as required.
• Be responsible for the development and implementation of service/Divisional policies.
• Be accountable for ensuring patient flows are appropriate and in collaboration with site management that capacity is maximised safely and effectively.
• Establish and monitor the agreed range of professional standards and performance targets for supporting departments and clinical specialities.
• Be the lead for Elective Access within the Division.
• Coordinate the Care Group and Support Managers in the delivery of their elective access services & requirements.
• Ensure that each specialty undertakes regular capacity & demand analysis using accredited tools.
• Coordinate within the Division, the management of RTT, cancer waits, diagnostic waits, waiting list management and validation.
• Support the development and implementation within the Division of developments such as the electronic referral system and partial booking.
• Work to improve the utilisation of elective access sessions.
• Provide direct line management to the Care Group's personnel (other than nursing and medical staff).
• Be accountable with the CD and Care Group Matron for the Care Group's performance against plan.

Person Specification:

• Qualifications: Formal education to first degree level or equivalent ability or working towards or experience at NHS operational management, including senior level experience or equivalent management experience. Post graduate training in Business or NHS Management in progress or completed. Evidence of continuous professional development.
• Experience: Significant experience in senior clinical/managerial position (majority at band 7). Experience of leading and managing a team including managing conflict. Experience of research/audit and benchmarking utilising the results to improve the quality of care. Management of clinical incidents and complaints. Experience in identifying education and training needs of staff supporting them in their professional development. Experience in the management of a wide range of HR issues and financial resources. Demonstrates a firm understanding of the patient experience agenda, including evidence of utilising a variety of data to positively improve their experience. Experience in the management of elective access waiting list and processes.
• Skills: Evidence of operational management expertise within hospital-based specialties. Significant experience of successful change management and service redesign. Experience in managing budgets for specialties. Excellent interpersonal skills and ability to build rapport and credibility with clinical and managerial teams. Excellent written and verbal communication skills with well-developed analytical skills with ability to present information, concisely and in a variety of formats for executive meetings, clearly articulating the impact on patient experience. Clear and demonstrable understanding of the performance management agenda for the speciality. Full understanding of the speciality monitoring frameworks and the organisation's reporting obligations and their contribution to ensuring the organisation meets them. Evidence of experience of clinical governance, risk management and service improvement. Experience of contributing to and assessing/implementing cost improvement programmes. Evidence of initiating purposeful action and persistence in achieving speciality objectives. Ability to negotiate effectively and problem solve to effect change. Has an overview of the clinical disciplines and their specific code of conduct within the speciality in order that there is an understanding of what is required to be in place for the safe and effective delivery of services.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.