Care-Coordinator

Job summaryWe are an extremely friendly, efficient, high-achieving, and forward-thinking training practice, and we are seeking to appoint two full-time Care Coordinators to join our team.We are looking for enthusiastic and committed individuals who are passionate about delivering a high-quality service. Our patient list size is approximately 13,700, and we operate across two sites located within two miles of each other.We are part of the Stevenage South Primary Care Network (PCN), comprising five surgeries and serving a population of approximately 65,000 patients. Dedicated PCN staff are in place to provide additional support.You will be working in a friendly, dynamic, and supportive environment. The post is based in the leafy town of Stevenage, with free parking available and local shops within walking distance.These roles offer an exciting opportunity for someone who enjoys a varied workload within a supportive practice environment. If you feel this role could be right for you, please apply with a CV and covering letter.Main duties of the jobThe successful candidates will work as an integral member of the practice team. A significant proportion of the role (approximately 25 hours per week) will involve reception duties, with the remaining time covering a variety of administrative tasks, including complex clinical reporting and managing triage. The ideal candidate will be highly motivated, with excellent communication and organisational skills, and strong attention to detail.About usWe are an equal opportunities employer and welcome applications from all suitably qualified individuals regardless of race, sex, disability, religion or belief, sexual orientation, or age. We offer a holiday allowance of 5.6 weeks plus bank holidays (after the first year of service), with additional annual leave awarded for long-term service, as well as access to the NHS pension scheme.DetailsDate posted26 August 2026Pay schemeOtherSalary 12.71 an hour ContractPermanentWorking pattern Full-time Reference numberA3367-26-0000Job locationsSinfield CloseBedwell CrescentStevenageHertsSG1 1LQUnited KingdomRoebuck Surgery114 Broadwater CrescentSTEVENAGEHertfordshireSG2 8HWUnited KingdomJob descriptionJob responsibilitiesJob Purpose: To provide support to the administration/care coordinator team, ensuring an efficient, professional, and calm working environment is maintained and adhered to at all times To demonstrate and promote the standards expected by the practice and create the energy and enthusiasm for the service delivery and business as a wholeTo deliver all related functions in the admin department, to support and help cover the team in staff absenceTo set and ensure working standards/targets are met To project positive and respectful representation to all patients, visitors, and outside agencies in person or via the telephone Joint responsibility for the production, performance, and quality standards within the administration team To provide an efficient and calm working environment for the smooth running of the reception area. To assist and direct patients in accessing the appropriate service or healthcare provider. To provide general assistance to the practice team and patients through good communication. To project positive and respectful representation to all patients, visitors, and outside agencies in person or via the telephone. To provide a comprehensive repeat prescribing support service to doctors, patients, associate medical specialists, and nurses. To always uphold and maintain practice and patient confidentiality. To support the Practice Managers where requiredFull job description attached as a separate document. Job description Job responsibilitiesJob Purpose: To provide support to the administration/care coordinator team, ensuring an efficient, professional, and calm working environment is maintained and adhered to at all times To demonstrate and promote the standards expected by the practice and create the energy and enthusiasm for the service delivery and business as a wholeTo deliver all related functions in the admin department, to support and help cover the team in staff absenceTo set and ensure working standards/targets are met To project positive and respectful representation to all patients, visitors, and outside agencies in person or via the telephone Joint responsibility for the production, performance, and quality standards within the administration team To provide an efficient and calm working environment for the smooth running of the reception area. To assist and direct patients in accessing the appropriate service or healthcare provider. To provide general assistance to the practice team and patients through good communication. To project positive and respectful representation to all patients, visitors, and outside agencies in person or via the telephone. To provide a comprehensive repeat prescribing support service to doctors, patients, associate medical specialists, and nurses. To always uphold and maintain practice and patient confidentiality. To support the Practice Managers where requiredFull job description attached as a separate document.Person Specification Qualifications EssentialExcellent written and verbal communication skills in English.Ability to produce accurate, clear and professional written correspondence.Good typing skills.DesirableSystmOne knowledge Person Specification Qualifications EssentialExcellent written and verbal communication skills in English.Ability to produce accurate, clear and professional written correspondence.Good typing skills.DesirableSystmOne knowledgeDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameBedwell Medical CentreAddressSinfield CloseBedwell CrescentStevenageHertsSG1 1LQUnited KingdomEmployer's websiteEmployer detailsEmployer nameBedwell Medical CentreAddressSinfield CloseBedwell CrescentStevenageHertsSG1 1LQUnited KingdomEmployer's website