Clinical Services Care Co-Ordinator in Canterbury

We are looking for an enthusiastic, organised and motivated Clinical Services Care Coordinator to join our experienced and supportive team at the UMC. This is an important role within our practice and wider Primary Care Network (PCN), supporting patients to navigate health and care services and helping them to take an active role in managing their health and wellbeing.

If you are organised, compassionate and motivated and would like to make a real difference to patients through care coordination and personalised support, we would be very pleased to hear from you. You do not need to already have Care Coordinator training to apply. Where required, we will support the successful candidate to undertake the relevant Personalised Care Institute Care Coordinator training, together with training in personalised care and support planning, shared decision making and relevant practice systems. Ongoing supervision, support and professional development will also be provided.

Previous experience within General Practice, primary care, NHS, health or social care would be advantageous, as would experience of care coordination or supporting patients with long-term conditions.

Interviews will be held on Friday 18th September 2026.

Main duties of the job:

• You will work closely with GPs, nurses and other primary care professionals, as well as Social Prescribing Link Workers, Health and Wellbeing Coaches and wider community services.
• You will work proactively with our clinical team to identify patients who may benefit from care coordination and personalised support.
• You will also support long-term condition management, proactive patient reviews, health promotion and wider PCN activity.

We are looking for someone who is:

• An excellent communicator with good interpersonal skills.
• Highly organised with good attention to detail.
• Able to manage and prioritise their own workload.
• Confident using IT and willing to learn new systems.
• Able to work independently and as part of a multidisciplinary team.
• Compassionate, approachable and non-judgemental.
• Reliable, flexible and adaptable.
• Committed to confidentiality, safeguarding and providing excellent patient services.
• Interested in developing their knowledge of personalised care, care navigation and shared decision making.

About us:

University Medical Centre is a well-established and progressive GP practice serving approximately 13,000 patients, with a predominantly student population based on the University of Kent in Canterbury. Our clinical team includes: 5 GP Partners, 3 Salaried GPs, Advanced Clinical Practitioner, Experienced nursing team including NMPs, Nursing Associate and HCA roles. We are supported by a skilled and dedicated administrative team and are committed to providing high-quality patient care within a supportive and collaborative working environment. As a training practice, we are actively involved in the education and development of healthcare professionals and place a strong emphasis on learning, teamwork and professional development.

Why Join Us?

• Join an experienced and supportive clinical and administrative team.
• Make a direct contribution to improving patient care and experience.
• Develop your knowledge and experience in personalised care and care coordination.
• Training and development opportunities.
• Work closely with a multidisciplinary team and wider PCN services.
• Progressive training practice.
• Strong focus on staff wellbeing and work-life balance.
• NHS Pension Scheme, subject to eligibility.

Key Responsibilities:

• Work with GPs and other primary care professionals to identify and manage an appropriate caseload of patients.
• Use population health information and EMIS searches to proactively identify patients who may benefit from support.
• Support patients to develop personalised care and support plans based on what matters to them.
• Support shared decision making and use of appropriate decision aids.
• Help patients access self-management support, social prescribing, community and voluntary services, employment/training opportunities and other appropriate resources.
• Provide care navigation and coordination across health, social care and community services.
• Coordinate appointments, reviews, home visits and other services where required.
• Support the coordination and delivery of multidisciplinary team (MDT) meetings.
• Support long-term condition management, patient recalls, health promotion and proactive care.
• Undertake EMIS searches, audits and monitoring activity.
• Use relevant systems including EMIS, Ardens and iPlato.
• Liaise with patients, carers, clinicians and external organisations.
• Support QOF, Enhanced Services, PCN DES, IIF and other Clinical Services activity.
• Maintain accurate records and ensure information is handled in accordance with GDPR and confidentiality requirements.
• Recognise and appropriately escalate safeguarding and other patient concerns.
• Contribute to service improvement and undertake other appropriate duties.

Training and Development:

The practice will support the successful candidate to complete the training required for the ARRS Care Coordinator role where this is not already held. This will include, as appropriate, Personalised Care Institute-accredited Care Coordinator training, personalised care and support planning, shared decision making and relevant practice/PCN training. Appropriate supervision and ongoing professional development will be provided.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment.

Quality:

The post-holder will strive to maintain quality within the practice.

Communication:

The post-holder should recognize the importance of effective communication within the team.

Contribution to the Implementation of Services:

The post-holder will apply practice policies, standards and guidance.

Person Specification:

Qualifications:

• Good standard of education with good literacy and numeracy skills.
• Willingness to undertake relevant Care Coordinator and personalised care training.

Skills and Personal Qualities:

• Excellent communication and interpersonal skills.
• Highly organised with good attention to detail.
• Ability to manage workload, prioritise effectively and meet deadlines.
• Good IT skills and willingness to learn new systems.
• Ability to work independently and as part of a multidisciplinary team.
• Commitment to providing excellent patient services.

Experience:

• Experience of working in an administrative, healthcare, care or patient-facing environment.
• Experience of working as part of a team.
• Experience of managing competing priorities and meeting deadlines.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.