Hospital at Home Service Manager in Cambridge

Job summaryWe are seeking an additional service manager to join our hospital at home operational leadership team. We are a dynamic and progressive team known for our innovative approach and can-do attitude, managing the following key services: Virtual Wards, IV at Home, Urgent Wrap Around Care and Call Before Convey (CB4C).Our Urgent Wrap Around Care service delivers enhanced at-home support and interventions for acutely unwell patients, helping to prevent hospital admissions. Meanwhile, Virtual Ward and IV at Home provides an alternative to hospital stays, allowing patients who are unwell to be managed safely at home. CB4C provides advice, guidance and clinical intervention to avoid patient conveyance to hospital used widely by the ambulance service.The successful candidate will join the team proactively managing the day-to-day running of these services to ensure effective, safe and efficient delivery including delivery of KPIs. You will overseeing staff and manage clinical capacity to meet the needs of patients. You will work closely with the Clinical Leadership Team, as well as other service providers, making sure that appropriate support is made available to patients. You will manage our team of Service Coordinators, providing support, guidance & regular supervision.The postholder will work with a diverse range of people from different cultural & social backgrounds. The ability to work confidently and effectively in a varied, and sometimes challenging.You will work on a 7 day rota.Main duties of the jobManage the operational delivery of our hospital at home services, ensuring provision of high quality, safe and effective patient care.Manage staff rotas, visiting lists, service capacity and clinical workload giving consideration to adequate cover and clinical skill mix.Support with providing data needed to demonstrate service performance.Work collaboratively as a key member of the team, promote a positive working culture, encouraging staff participation and involvement in developing and improving the service.Line management of the Service Coordinator Team provide support, guidance and supervision.Recruitment and induction of new staff.Attendance at internal and external meetings including monthly governance and delivery meetings representing the services.Collaborative working with GPNs data and performance team.Incident reporting and investigation.Sign off of pay roll submissions/invoices/expenses.Monthly audits to ensure delivery and compliance with all required standards, developing action plans as required.Dealing with escalated queries from patients / family members.Manage issues/ incidents/complaints/escalations as required and escalating to a senior manager if required.Other responsibilities include, but are not limited to:To undertake any other duties commensurate with the post and to react to statutory, legislative and NHS policy within the scope of the role.The post holder will be required to work across a 7 day rota to include evenings, weekends and bank holidays.About usOur vision:To provide the patients of Greater Peterborough with high quality, sustainable healthcare that supports them to stay well and at home for as long as possible.We are an ambitious at scale primary care organisation with a passion for integration and innovation.We provide:Enhanced evening and weekend access to General Practice.Deliver at scale services to improve the health and wellbeing of the populations we serve.Home visiting and community servicesVirtual ward services.Urgent wrap around care services.IV at home service.Homeless Health service.Advice to ambulance crews and other community teams to help patients remain at home or to see the most appropriate secondary care team.Recruitment, induction and support of workforce through a team dedicated to supporting Primary Care Networks and hosting of the Cambridgeshire & Peterborough Training Hub.Our principlesTo attract innovation and investment into primary care.To be dynamic always seeking out new opportunities.To be the primary care provider at scale -supporting delivery of services at place level that benefits our patients and members.To engage our clinical community identifying local clinical leaders to drive service redesign and delivery across our place.To face challenges head on, working collaboratively to deliver solutions.DetailsDate posted02 October 2026Pay schemeOtherSalary
31,500 to 34,600 a year
Unsocial hours uplift 15% Saturday, 25% Sunday & BH
ContractPermanentWorking pattern

Full-time

Reference numberU Job locationsAllia Future Business CentreLondon RoadPeterboroughCambridgeshirePE2 8ALUnited KingdomJob descriptionJob responsibilitiesMANAGERIAL
Manage
all non clinical staff, together with delegated responsibility, where
appropriate, and overseeing the provision of clinical services through the
defined service areas. Under delegated
authority from the Operations Managers, manage the defined service areas within
the agreed and available resources, in accordance with organisational policies
and procedures. Contribute
to the production of service development proposals for the defined service
areas. The delivery of all
key access targets and thereafter their maintenance, utilising best practice
methodologies from both within and outside of the Organisation with particular
focus on maximising achievement of UEC access standards. Utilise
information flows which support the monitoring and improvement of clinical
services within the defined areas.Ensure
effective communication systems for all staff are in place enabling local and
corporate information to be shared with all staff within the defined service
area and for views to be fed upwards. The
Operational and Financial Management for defined service areas, contributing to
strategic and service planning as required.
The defined service areas may be varied from time to time to meet the
needs of the organisation and to ensure business continuity and promote
personal development. CLINICAL
GOVERNANCE AND SERVICE STANDARDS Work
in conjunction with clinical leads to provide information and actively
contribute to the clinical governance agenda.In
association with the clinical team, review learning events and complaints and
ensure corrective action is taken, where appropriate. Assisting
the Risk Lead for the defined service area, helping identify and quantify
potential risk and recommending preventative action. Manage
services in accordance with relevant national clinical standards as NICE,
NSFs, and local clinical governance requirements. Ensure
operational advice and support is available at all times to staff within the defined
service area. Monitor
systems to assure the quality of services provided to Patients. Participate
in the production of policies and procedures which facilitate the operational
and quality effectiveness of the defined service areas. As
directed implement new projects and initiatives which improve services
delivered to Patients and the operational effectiveness of the defined service
areas. Participate
in the on call management rota for the organisation. Deputise
for the Operations manager as and when required. HUMAN RESOURCES Manage
all non-medical staff within the defined Service areas. Carry
out appraisal of staff that directly report and ensure annual appraisals are
undertaken, with personal development plans in place and acted upon, for all
staff. Ensure
policies on staff management are adhered to. Follow
staff retention policies and practices Ensure
adequate orientation programmes are established and put in place for all grades
of staff (Including clinical) across the defined service areas. Contribute
to the development and implementation of effective workforce development plans
across the defined service areas. Within
the defined service area, contribute to the consideration, development and
implementation of new roles and ways of working. PERSONAL
AND PROFESSIONAL DEVELOPMENT Pursue
lifelong learning and professional development agenda by participating in
management supervision, appraisal and personal learning and development
activities. Keep
up to date with national and local developments in NHS policy and practice developments. OTHER
This job description will be reviewed with the operations
managers on an annual basis or as required. Work on a rota across the seven day period including evenings,
bank holidays and one weekend in three.
Job description
Job responsibilitiesMANAGERIAL
Manage
all non clinical staff, together with delegated responsibility, where
appropriate, and overseeing the provision of clinical services through the
defined service areas. Under delegated
authority from the Operations Managers, manage the defined service areas within
the agreed and available resources, in accordance with organisational policies
and procedures. Contribute
to the production of service development proposals for the defined service
areas. The delivery of all
key access targets and thereafter their maintenance, utilising best practice
methodologies from both within and outside of the Organisation with particular
focus on maximising achievement of UEC access standards. Utilise
information flows which support the monitoring and improvement of clinical
services within the defined areas.Ensure
effective communication systems for all staff are in place enabling local and
corporate information to be shared with all staff within the defined service
area and for views to be fed upwards. The
Operational and Financial Management for defined service areas, contributing to
strategic and service planning as required.
The defined service areas may be varied from time to time to meet the
needs of the organisation and to ensure business continuity and promote
personal development. CLINICAL
GOVERNANCE AND SERVICE STANDARDS Work
in conjunction with clinical leads to provide information and actively
contribute to the clinical governance agenda.In
association with the clinical team, review learning events and complaints and
ensure corrective action is taken, where appropriate. Assisting
the Risk Lead for the defined service area, helping identify and quantify
potential risk and recommending preventative action. Manage
services in accordance with relevant national clinical standards as NICE,
NSFs, and local clinical governance requirements. Ensure
operational advice and support is available at all times to staff within the defined
service area. Monitor
systems to assure the quality of services provided to Patients. Participate
in the production of policies and procedures which facilitate the operational
and quality effectiveness of the defined service areas. As
directed implement new projects and initiatives which improve services
delivered to Patients and the operational effectiveness of the defined service
areas. Participate
in the on call management rota for the organisation. Deputise
for the Operations manager as and when required. HUMAN RESOURCES Manage
all non-medical staff within the defined Service areas. Carry
out appraisal of staff that directly report and ensure annual appraisals are
undertaken, with personal development plans in place and acted upon, for all
staff. Ensure
policies on staff management are adhered to. Follow
staff retention policies and practices Ensure
adequate orientation programmes are established and put in place for all grades
of staff (Including clinical) across the defined service areas. Contribute
to the development and implementation of effective workforce development plans
across the defined service areas. Within
the defined service area, contribute to the consideration, development and
implementation of new roles and ways of working. PERSONAL
AND PROFESSIONAL DEVELOPMENT Pursue
lifelong learning and professional development agenda by participating in
management supervision, appraisal and personal learning and development
activities. Keep
up to date with national and local developments in NHS policy and practice developments. OTHER
This job description will be reviewed with the operations
managers on an annual basis or as required. Work on a rota across the seven day period including evenings,
bank holidays and one weekend in three.Person Specification
Knowledge
EssentialGood working knowledge of Excel, Microsoft Teams, WordGeneral IT set up and systemsUnderstanding of NHS Community ServicesThe NHS and UEC development agendaThe importance of successful partnership working Principles of lifelong learning Professional education and training Workforce planning, recruitment and retention Patient and public involvementAbility to multitask and juggle competing prioritiesDesirableNHS specific IT system experience (SystmOne)Clinical Governance
Personal Attributes & Abilities
EssentialPositive, professional, approachable, and respectful attitude to othersAbility to work autonomously with little direct supervision.Good decision-making skills with an excellent attention to detailReliabilityFlexibilityDesirableIs able to recognise personal limitations and refer to more appropriate colleague(s) when necessary
Communication & Skills
EssentialExcellent written and verbal communication skills.The ability to plan and organise own workload without direct supervision.Excellent inter-personal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority.The ability to be innovative, objective as and logical in resolving problems.The ability to prioritise and balance a range of competing tasks to deliver to agreed timescales.Experience dealing with difficult conversations / complaints.DesirableRisk Management Developing and implementing policies, guidelines and projects from initiation to completion.
Qualifications
EssentialGCSE level Maths and English at A-C or equivalentA level education or equivalentEvidence of continuous professional development.DesirableManagement or leadership qualificationFirst Degree or equivalent professional qualification
Experience
EssentialProven management experience including delivery of services and staff management.Line management of staff, e.g. managing sickness absence, annual leave, creating and managing staff rotas.Experience of delivering supervision and appraisals with staff. Success in working collaboratively across professions and services. Demonstrable success in planning and managing changeDesirablePrevious experience in Health and Social Care or similar Public Sector rolesPrevious experience in a management role within the NHS
Additional criteria
EssentialEligible to work in the UKA satisfactory Disclosure and Barring check (DBS)Ability to work across the 7 day week including evenings, bank holidays and weekends.Ability to participate in oncall rota across 7 day period.
Person Specification

Knowledge
EssentialGood working knowledge of Excel, Microsoft Teams, WordGeneral IT set up and systemsUnderstanding of NHS Community ServicesThe NHS and UEC development agendaThe importance of successful partnership working Principles of lifelong learning Professional education and training Workforce planning, recruitment and retention Patient and public involvementAbility to multitask and juggle competing prioritiesDesirableNHS specific IT system experience (SystmOne)Clinical Governance
Personal Attributes & Abilities
EssentialPositive, professional, approachable, and respectful attitude to othersAbility to work autonomously with little direct supervision.Good decision-making skills with an excellent attention to detailReliabilityFlexibilityDesirableIs able to recognise personal limitations and refer to more appropriate colleague(s) when necessary
Communication & Skills
EssentialExcellent written and verbal communication skills.The ability to plan and organise own workload without direct supervision.Excellent inter-personal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority.The ability to be innovative, objective as and logical in resolving problems.The ability to prioritise and balance a range of competing tasks to deliver to agreed timescales.Experience dealing with difficult conversations / complaints.DesirableRisk Management Developing and implementing policies, guidelines and projects from initiation to completion.
Qualifications
EssentialGCSE level Maths and English at A-C or equivalentA level education or equivalentEvidence of continuous professional development.DesirableManagement or leadership qualificationFirst Degree or equivalent professional qualification
Experience
EssentialProven management experience including delivery of services and staff management.Line management of staff, e.g. managing sickness absence, annual leave, creating and managing staff rotas.Experience of delivering supervision and appraisals with staff. Success in working collaboratively across professions and services. Demonstrable success in planning and managing changeDesirablePrevious experience in Health and Social Care or similar Public Sector rolesPrevious experience in a management role within the NHS
Additional criteria
EssentialEligible to work in the UKA satisfactory Disclosure and Barring check (DBS)Ability to work across the 7 day week including evenings, bank holidays and weekends.Ability to participate in oncall rota across 7 day period.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameGreater Peterborough NetworkAddressAllia Future Business CentreLondon RoadPeterboroughCambridgeshirePE2 8ALUnited KingdomEmployer's websiteEmployer detailsEmployer nameGreater Peterborough NetworkAddressAllia Future Business CentreLondon RoadPeterboroughCambridgeshirePE2 8ALUnited KingdomEmployer's website