At a Glance
- Tasks: Lead a team to deliver top-notch catering services and enhance patient experiences.
- Company: Join the supportive team at Frimley Health NHS Foundation Trust.
- Benefits: Enjoy a competitive salary, professional development, and a healthy work-life balance.
- Other info: Be part of a friendly team committed to high-quality care.
- Why this job: Make a real difference in patients' lives while developing your leadership skills.
- Qualifications: Previous supervisory experience in catering or hospitality is essential.
The predicted salary is between 27106 - 28850 £ per year.
An exciting opportunity has arisen for a motivated and enthusiastic Ward Host Supervisor to join the Catering Team at Frimley Park Hospital. This is a rewarding role where you will play an important part in enhancing the patient experience by helping to deliver a high-quality ward catering service across the hospital. Working closely with the Food Service Manager (FSM), you will support the day-to-day delivery of patient meal services, ensuring excellent standards of food quality, hygiene, customer care and patient satisfaction are consistently achieved.
You will lead and support your team by planning, organising, motivating and training staff to deliver a professional, caring and efficient service. You must have previous experience in a supervisory or managerial role, ideally within the hospitality sector or a similar customer-focused service environment, with the ability to lead, support and manage staff effectively in a busy and demanding setting. The role also involves building positive working relationships with ward-based clinical teams to help meet patients' nutritional needs and improve the overall mealtime experience.
If you are passionate about customer service, team leadership and delivering high standards within a healthcare environment, we would love to hear from you. Previous applicants need not apply.
Main duties of the job:
- Support the Food Service Manager (FSM) in delivering a professional and patient-focused ward catering service across Frimley Park Hospital.
- Supervise, motivate and support Ward Hosts to ensure high standards of service, cleanliness and hygiene are maintained at all times.
- Develop positive working relationships with ward teams to enhance the patient mealtime experience and support patients' nutritional requirements.
- Promote excellent customer care for patients, relatives and visitors, ensuring privacy, dignity and respect are always maintained.
- Assist in identifying opportunities to improve service quality and contribute to continuous improvement initiatives.
- Maintain awareness of menu content, allergens, food intolerances and portion control requirements.
- Ensure all food is presented and served to a high standard in line with Trust procedures and food safety regulations.
- Monitor food quality, temperatures and service standards through audits, inspections and customer feedback.
- Support compliance with HACCP (Hazard Analysis of Critical Control Points) procedures, including hygiene and cleanliness checks within areas of responsibility.
- Respond to and resolve complaints professionally in line with departmental procedures, escalating concerns where appropriate.
- Work collaboratively with colleagues across Catering and Hotel Services to maintain and improve service delivery.
- Act as a positive ambassador for the Catering Department and Frimley Health NHS Foundation Trust.
We are looking for someone who:
- Has previous supervisory experience within catering, hospitality or food service.
- Demonstrates excellent communication and interpersonal skills.
- Is organised, proactive and able to lead a team effectively.
- Has a strong understanding of food hygiene and customer service standards.
- Is passionate about delivering an excellent patient experience.
- Works well under pressure and can manage competing priorities in a busy healthcare environment.
At Frimley Health NHS Foundation Trust, we are committed to providing high-quality care and creating a supportive environment for our staff. You will be part of a friendly and dedicated team where your contribution will make a real difference to patients every day.
Ward Host Supervisor in Camberley employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
StudySmarter Expert Advice🤫
We think this is how you could land Ward Host Supervisor in Camberley
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like National Health Service. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to National Health Service
Don't be shy about reaching out to National Health Service directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Ward Host Supervisor in Camberley
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about National Health Service and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at National Health Service
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
