Business Support Manager

Job summaryAn exciting opportunity has arisen for a Business Support Manager to join the Education Academy team. We are looking for a team-player who embraces change and is enthusiastic about working within a diverse team to strive for excellence in supporting patient care. The post holder will work closely and proactively with the Education leadership team to ensure delivery and compliance with key performance indicators and projects, so knowledge of and experience in the provision of support for stakeholders, finance, resource management and the ability to present and evaluate data to support the delivery of required education programmes is essential. In addition, implementing programmes of improvement, fostering excellent working relationships with internal and external stakeholders is an integral aspect of this roleWe are seeking an experienced individual to manage a team of highly skilled education administration staff, develop positive working relationships within teams, influence and work with local partners and make decisions about the best possible way forward through collaborative and innovation approaches in a complex work environment. This role will involve occasional remote working as the majority of this role will be based at our Education centre. Main duties of the jobTheBusiness Support Manager leads the operational, financial and administrative delivery of the Education Academy, alongside major workforce-development projects and education programmes.Role overviewReporting to theHead of Education, the post manages theEducation Administration andMandatory Training Team.It combines strategic project leadership with day-to-day service management, ensuring education activity is effective, compliant, well-resourced and aligned with Trust priorities.The role works with senior Trust leaders, clinical and operational teams, Finance, People Services, NHS England, higher education institutions and external agencies.About usCheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you'll find something to suit you at CWP.DetailsDate posted10 November 2026Pay schemeAgenda for changeBandBand 7Salary 49,387 to 56,515 a year per annum ContractPermanentWorking pattern Full-time Reference number373-CSS1336Job locationsSycamore HouseLloyd DriveEllesmere PortCH65 9HXUnited KingdomJob descriptionJob responsibilitiesPlease download a copy of the job description (see documents to download section below) for full details of the main responsibilities for this role.At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.CWP recruits people that can demonstrate the Trusts Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.Before applying, we encourage you to review the Trusts Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trusts Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: cwp.recruitment@nhs.net or by calling 01244 393100.If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of 15 per year applies.New entrants to the NHS will commence on the minimum of the scale stated above.Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.Good luck with your application. We hope to welcome you to Team CWP very soon! Job description Job responsibilitiesPlease download a copy of the job description (see documents to download section below) for full details of the main responsibilities for this role.At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.CWP recruits people that can demonstrate the Trusts Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.Before applying, we encourage you to review the Trusts Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trusts Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: cwp.recruitment@nhs.net or by calling 01244 393100.If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of 15 per year applies.New entrants to the NHS will commence on the minimum of the scale stated above.Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.Good luck with your application. We hope to welcome you to Team CWP very soon!Person Specification Qualifications EssentialDegree level qualification or working towards this standard/equivalent experienceDesirableRegistration with management and leadership institute (e.g. CMI or ILM)Masters qualification or evidence of continuing professional development at post graduate level Knowledge and Expertise EssentialSpecialist knowledge relevant to the serviceUnderstanding of importance of performance.Knowledge of budget settingFamiliarity of ESR system and its capabilities for management information purposesDesirableSpecialist knowledge of Online Learning Management (OLM) aspects of ESR Experience EssentialExperience of managing staffExperience of staff performance managementExperience of implementing significant changes in working practicesExperience of project managementExperience of providing supervisionExperience of developing a teamExperience of recruitment and selection of staffMonitoring performance standardsHigh level of IT literacy, including familiarity with and experience of having used ESRExtensive knowledge of clinical and operational servicesDesirableExperience of leading / coordinating large recruitment drives Trust Values EssentialDemonstrate alignment with Trust Values (6 C's: Commitment, Communication, Care, Courage, Compassion, Competency) Person Specification Qualifications EssentialDegree level qualification or working towards this standard/equivalent experienceDesirableRegistration with management and leadership institute (e.g. CMI or ILM)Masters qualification or evidence of continuing professional development at post graduate level Knowledge and Expertise EssentialSpecialist knowledge relevant to the serviceUnderstanding of importance of performance.Knowledge of budget settingFamiliarity of ESR system and its capabilities for management information purposesDesirableSpecialist knowledge of Online Learning Management (OLM) aspects of ESR Experience EssentialExperience of managing staffExperience of staff performance managementExperience of implementing significant changes in working practicesExperience of project managementExperience of providing supervisionExperience of developing a teamExperience of recruitment and selection of staffMonitoring performance standardsHigh level of IT literacy, including familiarity with and experience of having used ESRExtensive knowledge of clinical and operational servicesDesirableExperience of leading / coordinating large recruitment drives Trust Values EssentialDemonstrate alignment with Trust Values (6 C's: Commitment, Communication, Care, Courage, Compassion, Competency)Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameCheshire and Wirral Partnership NHS Foundation TrustAddressSycamore HouseLloyd DriveEllesmere PortCH65 9HXUnited KingdomEmployer's websiteEmployer detailsEmployer nameCheshire and Wirral Partnership NHS Foundation TrustAddressSycamore HouseLloyd DriveEllesmere PortCH65 9HXUnited KingdomEmployer's website