At a Glance
- Tasks: Lead and manage patient transport services, ensuring operational excellence and high-quality care.
- Company: Join the North West Ambulance Service NHS Trust, dedicated to community health.
- Benefits: Enjoy professional development, a supportive workplace, and a chance to make a real difference.
- Other info: Be part of a dynamic team committed to compassionate care and community service.
- Why this job: Make a meaningful impact on patient experiences while driving innovation in healthcare.
- Qualifications: Master's degree or equivalent experience, with strong leadership and management skills.
The predicted salary is between 57528 - 64750 £ per year.
Are you an experienced leader with a passion for operational excellence in patient care? As a Patient Transport Service Sector Manager, you will play a pivotal role in the efficient delivery and performance management of our Patient Transport Services (PTS). You will work collaboratively with internal and external stakeholders to oversee daily operations, tackle high-demand periods, and mitigate risks, all while supporting the Deputy Head of PTS to deliver on NHS, Trust, and service line strategies. This is a unique opportunity to make a meaningful impact on patient experiences and outcomes while driving operational excellence across the North West.
Main duties of the job
- Provide strategic leadership and management of a designated Sector, ensuring that the long-term plans for service design, service delivery and resource deployment will secure future business, promote cost efficiency and deliver improving quality.
- Accountable for the direct delivery of transport services to patients travelling for non-urgent and non-emergency treatment within a specified Sector, ensuring all operational resources employed in the delivery of the service are clinically appropriate to the patients' needs, ensuring that standards of patients and staff safety are adhered to and that quality and performance targets are met.
- Ensure effective collaborative working relationships with stakeholders across the health economy, engaging with senior clinicians and managers across organisational boundaries, to effectively manage the Trust's reputation as an excellent provider of Non-Emergency PTS to ensure ongoing deliverability and sustainability of the service.
- Accountable for effective management of all managers and supervisory staff in the visible leadership of all Ambulance Care Assistants and volunteers within service delivery for their Sector, ensuring delivery of a high quality, safe and efficient service to patients.
- Ensure that all operational risks are identified and managed effectively, taking responsibility for the management of the sector Risk Register.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident. We also deliver the NHS 111 service in the North West.
Why Join Us?
At NWAS, we are committed to making a real difference to the communities we serve. As the PTS Sector Manager, you will be part of a dynamic leadership team that values innovation, collaboration, and professional growth. We offer opportunities for professional development and ongoing learning, and a supportive, inclusive workplace that values your contributions. Apply today if you are ready to take on this exciting leadership role and make a lasting impact. Join us in ensuring that every patient receives the highest standard of care, delivered with compassion, dignity, and respect.
Person Specification
Qualifications & Knowledge
- Educated to master's degree level or equivalent experience.
- Recognised management qualification.
- Provide evidence of recent ongoing personal development actions.
- Current broad knowledge of NHS national and local context.
- Holds a valid driving license, regular requirement for driving.
Skills & Competencies
- Demonstrable compassionate and inclusive leadership.
- Experience in the application of HR processes.
- Demonstrable experience of line management responsibilities.
- Can evidence innovative and commercial thinking ability.
- Is personally credible with internal and external stakeholders and staff.
- Highly developed analytical and critical reasoning skills, able to analyse highly complex data and identify key trends and actions.
- Highly developed influencing, persuasive oral and written communication style, able to adapt to different audiences.
- Ability to translate strategic goals into effective and achievable operational plans, and capable of ensuring effective performance management of implementation.
- Highly developed negotiating and influencing skills.
- Highly developed leadership skills and style, able to motivate disparate teams in challenging environments and deliver culture change.
- Ability to handle detail within plans and make informed decisions and judgements.
- Ability to identify and assess risks, anticipate difficulties and successfully address them.
- Ability to maintain confidentiality and deal with situations in a sensitive manner.
- ICT literate, including ability to analyse and manipulate data.
- Respects and applies patient confidentiality at all times.
- Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols.
Experience
- Significant management experience and knowledge in related commercial operational services or health and social care sector.
- Highly developed knowledge across a number of disciplines including performance management, information systems, contracting, staff management, financial management within relevant sector.
- Significant experience of leading, managing and motivating high performing, disparate teams, in a strong performance management culture.
- Substantial experience of leading and successfully implementing change.
- Budget management experience.
Values & Behaviours
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
- Being at our best - professional and adaptable and takes pride in work.
- Making a difference - act with compassion, kindness and integrity towards everyone.
- Flexible and highly motivated.
- Project a professional image.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
PTS Sector Manager in Bury employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
StudySmarter Expert Advice🤫
We think this is how you could land PTS Sector Manager in Bury
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like National health service.
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National health service.
✨Apply Through Our Website for Better Visibility
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We think you need these skills to ace PTS Sector Manager in Bury
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National health service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National health service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National health service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National health service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National health service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National health service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
