At a Glance
- Tasks: Be the friendly face of our practice, guiding patients and managing enquiries.
- Company: Join Rock Healthcare, a dynamic GP practice with a supportive team.
- Benefits: Earn £13.45 an hour plus NHS pension, with flexible part-time hours.
- Other info: Great opportunity for career growth in a modern healthcare setting.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: GCSEs in Maths and English, plus experience in a fast-paced environment.
The predicted salary is between 28530 - 34870 £ per year.
Rock Health Care are looking for a professional Patient Advisor to join our friendly Practice team. Working on our main reception desk, you will step straight into a vital role as our first point of contact for everyone who walks through the door. Daily life in this role is all about patient care, meaning you will guide visitors through their enquiries and ensure a smooth, helpful experience whether they call us or visit in person.
This full-time position requires 37.5 hours per week, with shifts between 08:00 and 18:30, Monday to Friday.
Main duties of the job:
- Act as the main point of contact for the practice, welcoming patients, medical students, pharmaceutical reps, and external visitors from the CQC and ICB.
- Handle a high volume of face-to-face and telephone enquiries from patients and other healthcare professionals, helping them navigate services efficiently.
- Manage the clinic diaries by booking patients in with GPs and other healthcare staff quickly and accurately to minimise waiting times.
- Generate and process repeat and routine prescription requests accurately and efficiently in line with practice guidelines.
- Update and maintain electronic patient records, handling clinical coding and document processing using Docman.
- Stay on top of daily workflow tasks, patient messages, and incoming correspondence in the generic practice email inbox.
- Support the team by preparing meeting agendas, distributing paperwork, and taking accurate minutes during staff meetings.
- Monitor stock levels and handle ordering to ensure the reception area and front desk have all necessary supplies.
- Take responsibility for the reception environment, keeping patient noticeboards and information leaflets organised, accessible, and up to date.
About us:
Rock Healthcare is a long established, forward thinking and dynamic GP Practice currently serving around 9,500 patients. We are based at Moorgate Primary Care Centre in Bury. The site is a modern, purpose-built premises, containing a variety of primary care services to meet the needs of the local population. We are proud to be a teaching Practice for Medical Students, Nursing Students, Health Care Assistants and GP Trainees. We are committed to the continued development of our teams.
Person Specification:
- Communication: Must have excellent telephone and communication skills. Be an excellent problem solver and de-escalate complaints. Be a team player and also be able to work using own initiative.
- Experience: Experience of working in an office environment. Minimum 1 year experience of working in a GP Practice. Desirable: Minute taking experience.
- Qualifications: Educated to GCSE standard or equivalent (Mathematics & English).
- Previous Experience / Training: Experience of working with the public in a fast-paced environment. Microsoft Word and Excel literate. Experience in handling a high volume of calls and dealing with a variety of enquiries. Desirable: Familiarity with Emis and Docman; Previous history of working in a healthcare setting.
- Inter-Personal Skills: Must be able to work as part of a team and contribute to Practice meetings. The successful candidate will be required to present on occasions and take minutes / prepare agendas.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Advisor - Rock Healthcare in Bury employer: National health service
Rock Healthcare is an exceptional employer that prioritises patient care and employee development within a supportive and dynamic work environment. Located in the modern Moorgate Primary Care Centre, our team enjoys a collaborative culture with opportunities for professional growth, including training for medical students and healthcare professionals. With a commitment to maintaining a well-organised reception area and efficient service delivery, we ensure that our Patient Advisors play a crucial role in enhancing the patient experience while benefiting from competitive pay and an NHS pension.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor - Rock Healthcare in Bury
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We think you need these skills to ace Patient Advisor - Rock Healthcare in Bury
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National health service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National health service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National health service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National health service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National health service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National health service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
