At a Glance
- Tasks: Support children and families through ADHD assessments with empathy and organisation.
- Company: Join HealthHarmonie, a leading private healthcare provider in the UK.
- Benefits: Flexible working hours, competitive salary, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be a vital part of improving mental health services for young people.
- Qualifications: Experience in healthcare or child services, strong communication skills required.
The predicted salary is between 24000 - 27000 £ per year.
We are seeking a compassionate, organised, and resilient CAMHS (Child and Adolescent Mental Health Service) Pathway Coordinator to join our ADHD Assessment Service. This role plays a vital part in supporting children and young people referred for ADHD assessment, ensuring they and their families experience a structured, reassuring, and well-coordinated journey from referral through to assessment, treatment, and ongoing care. As a key point of contact for patients, parents/guardians, clinicians, GPs, schools, and internal teams, you will deliver clear communication and strong operational coordination - helping families feel informed, supported, and confident throughout their time with the service.
Main duties of the job
- Manage referrals via e-RS and email, ensuring accurate and timely patient onboarding
- Coordinate triage calls, Assessment A & B appointments, and follow-up reviews
- Obtain and monitor required documentation (e.g. Photo I.D, consent forms, informant questionnaires)
- Provide administrative and technical support during both face-to-face and virtual consultations
- Process, quality check, and distribute clinical reports using EMIS and Hero Health
- Support titration scheduling and ongoing continuing care pathways
- Liaise with GPs, schools, and external professionals to support shared care and communication
- Act as the first point of contact for patients and guardians, providing calm, empathetic, and professional guidance
- Escalate safeguarding or clinical concerns appropriately in line with service policy and governance procedures
- Maintain accurate and compliant patient records in line with GDPR and Caldicott Principles
The service operates 7 days per week, 12 hours per day, therefore flexibility to work shift patterns is essential.
What You'll Need
Essential
- Experience in a healthcare, Children/Adolescent Services, or patient-facing administrative role
- Excellent communication skills, with the ability to engage sensitively with children, young people, and families
- Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment
- Knowledge of safeguarding procedures
- High attention to detail and accuracy
- Confidence working with confidential patient data and digital systems
- A professional, empathetic, and resilient approach when supporting vulnerable service users
Desirable
- Experience within ADHD or wider mental health services
- Passion for delivering first-class, patient-centred, safe and effective care
- Familiarity with EMIS Web, Hero Health, or similar clinical systems
- Understanding of shared care processes
- Experience supporting virtual and Face-to-Face consultations
Pathway Coordinator - Child and Adolescent Mental Health in Birmingham employer: National health service
HealthHarmonie is an exceptional employer, offering a supportive and compassionate work environment for those dedicated to improving the mental health of children and adolescents. Located in Sutton Coldfield, employees benefit from flexible working arrangements, opportunities for professional growth, and a culture that prioritises patient-centred care. Join us to make a meaningful impact while enjoying a collaborative atmosphere that values your contributions and fosters your development.
StudySmarter Expert Advice🤫
We think this is how you could land Pathway Coordinator - Child and Adolescent Mental Health in Birmingham
✨Connect Through Professional Networks
Join associations related to therapy and counselling, like the British Association for Counselling and Psychotherapy (BACP). They often have job boards, events, and forums where you can meet potential employers and like-minded professionals. Being active in these spaces can give you a significant edge.
✨Show Up at Local Mental Health Events
Look for workshops, seminars, and conferences focused on mental health in your area. Not only can you learn valuable insights, but you can also network with professionals who might be aware of full-time opportunities, like the ones at National health service. Plus, showing your passion for the field in person can leave a lasting impression.
✨Utilise Online Platforms Tailored to Counselling
Websites like TherapyJobs or Indeed specifically cater to therapy professionals. Make sure to check these regularly for new listings, and consider setting up alerts to stay ahead of the game. Plus, applying directly through these platforms can sometimes give you better visibility.
✨Leverage University Career Services
If you’re recently graduated or still in school, don't forget to tap into your university's career resources. They often have exclusive listings for full-time positions and can help you refine your interview skills. Plus, they might connect you with alumni who’re already working at places like National health service.
We think you need these skills to ace Pathway Coordinator - Child and Adolescent Mental Health in Birmingham
Some tips for your application 🫡
Highlight Your Relevant Qualifications:Make sure to showcase any relevant qualifications you've completed, such as a degree in psychology or counselling certifications. This is super important in the therapy and counselling field, so don’t skip over these details in your CV.
Showcase Your Empathy Skills:In your cover letter, it's essential to demonstrate your empathy and communication skills, which are key in therapy. Share specific examples from your previous experiences where you've effectively helped someone through a tough time—this will make your application stand out.
Demonstrate Your Continued Learning:We love seeing candidates who are committed to ongoing professional development. Mention any workshops, seminars, or additional training you’ve attended recently. This not only boosts your CV but shows your passion for the field.
Personalise Your Application for National health service:Take some time to research National health service and reflect this understanding in your application. Explain why you’re interested in working with them specifically and how your values align with their approach—this personal touch can make all the difference!
How to prepare for a job interview at National health service
✨Show Your Empathy and Communication Skills
In therapy and counselling, it's all about how well you connect with others. Be ready to share examples of how you've demonstrated empathy, active listening, and non-verbal communication in past experiences. Your ability to create rapport with clients is key, so let that shine through!
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions that assess your practical skills in dealing with clients. Think of various client situations or challenges you've encountered or could encounter. Practice how you would respond, ensuring you highlight your problem-solving abilities and therapeutic techniques.
✨Highlight Your Continuing Education
Being in a full-time role in therapy means you need to stay updated with the latest techniques and theories. Mention any professional development courses you've taken recently, or plans you have for ongoing education. This shows that you’re committed to growth in your field and eager to help your clients with the best approaches.
✨Finesse Your Personal Statement
In therapy, your personal statement is a chance to showcase who you are beyond your qualifications. Tailor it to not just highlight your credentials but also your passion for helping others. Share personal stories or insights that led you to this profession, reinforcing why you'd be a great fit for National health service's values and approach.
