At a Glance
- Tasks: Handle urgent 999 calls and provide critical support to patients in need.
- Company: Join the West Midlands Ambulance Service, a leader in emergency healthcare.
- Benefits: Competitive salary, flexible hours, and comprehensive training provided.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: 5 GCSEs at Grade C or above, including English; full training commitment required.
The predicted salary is between 24030 - 29370 £ per year.
The Trust is looking to build a reserve pool of Call Assessors for our 999 control room in Brierley Hill for vacancies that may arise over the next 12 months. Please note, this advert is predominantly weekend & unsocial hours working only. Applicants must be fully flexible and be able to work full rotational shifts. Full & part time positions are available - a minimum of 25 hours per week is required.
Successful applicants will work within a team providing health related services to patients supported by a robust clinical assessment tool. You will be responsible for providing a high quality call handling response to all calls as laid down in national guidance and organisational procedures, through a clinically triage computer based system.
Applicants must have a minimum of 5 GCSEs at Grade C or above which must include English. As part of the recruitment process you will be required to undertake assessments relevant to the post. Training for this post is completed on a pass or fail basis and applicants must be able to commit to 6 weeks full time training including 2 weeks (equating to 37.5 hours per week) of mentorship. The initial 4 weeks training is usually completed Monday to Friday 0800 - 1600 or 1600 - 0000 hours. Please note, training may be at Brierley Hill or Staffordshire.
Please note that due to the banding of this post the Trust is unable to provide sponsorship to work for this role, in order to be eligible to apply you must have current right to work in the UK status.
Main duties of the job include:
- Responsible for the receipt and processing of urgent & emergency calls from the general public.
- Analysing a patient's condition and situation to obtain an appropriate NHS Pathways category and relevant response.
- Ensure that the Call Connect response targets are met with accuracy and efficiency to the highest standards possible.
- Responsible for the receipt and processing urgent & emergency response calls from other emergency services, medical staff and other professional bodies.
- While processing a call, responsible to assess a patient's condition while they wait for an appropriate response, giving life saving first aid advice where appropriate.
- To reassure patients who have mental health problems or who are vulnerable.
- Processing requests for an emergency ambulance by operating a computerised system.
- Responsible for making outbound calls to other professionals and the general public adhering to working practices and protocols.
- Attend any training courses, which are required for the job.
- Adhere to Data Protection Act, Caldicott Guidelines, Health and Safety, Quality Management Systems and West Midlands Ambulance Service NHS code of conduct and general procedures.
Person Specification:
- Essential: Minimum of 5 GCSEs at Grade C or above including English (or equivalent) - evidence will be required of qualifications.
- Must be willing to commit to 4 weeks full time training plus 2 weeks of full time mentoring.
- Excellent communication skills with the ability to adapt and communicate effectively with callers who may be abusive, elderly, children, severely distressed, have language difficulties, etc.
- Ability to work a range of shifts including days, lates, evenings, weekends.
Call Assessor - Brierley Hill in Birmingham employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
StudySmarter Expert Advice🤫
We think this is how you could land Call Assessor - Brierley Hill in Birmingham
✨Get Some Hands-On Experience
If you're looking to land that full-time gig in emergency medical services, don't underestimate the power of hands-on experience! Volunteering with local ambulance services or first aid organisations can give you a great insight into the field and show potential employers you’re dedicated.
✨Connect with EMS Communities
Join local EMS associations or online groups where professionals chat about job opportunities and trends. These communities are goldmines for networking, and you might just overhear about openings at places like National health service that aren't even advertised yet!
✨Showcase Your Skills Through Certifications
Make sure you’re up to date with your certifications—CPR, first aid, and any relevant EMS training. Having these on your CV or mentioned in interviews can really set you apart from the crowd when applying for that full-time role.
✨Leverage Local Job Fairs
Don’t forget about job fairs, especially those focused on healthcare and emergency services. These events are perfect for meeting representatives from companies like National health service face-to-face and making a lasting impression. Plus, they often have a ton of insider info about the hiring process!
We think you need these skills to ace Call Assessor - Brierley Hill in Birmingham
Some tips for your application 🫡
Highlight Relevant Certifications:In the emergency medical services world, certifications like EMT or Paramedic are crucial. Make sure to prominently display any relevant qualifications on your CV to show you’re qualified and ready to jump in.
Showcase Your Experience in High-Pressure Situations:This isn’t just about ticking boxes; we want to see how you’ve handled emergencies. Share specific examples from your past roles, focusing on your ability to stay calm and effective under pressure—this will really make your CV stand out!
Craft a Personal Cover Letter:Use your cover letter to express your passion for EMS. Share a brief story about why you got into this field and what drives you. This personal touch helps us connect with you beyond just your qualifications.
Emphasise Teamwork and Communication Skills:Being part of an EMS team means communication is key. Highlight your experiences working in teams, especially in stressful environments, and how you effectively communicate with both your team and patients. This will show us you can thrive in our fast-paced world.
How to prepare for a job interview at National health service
✨Brush Up on Your Medical Knowledge
As we're stepping into the emergency medical services world, it's crucial to have a solid grasp on medical protocols and procedures. Expect to face scenario-based questions where you'll need to demonstrate your decision-making skills in high-pressure situations, so reviewing your medical textbooks or guidelines might just give you the edge!
✨Showcase Your Communication Skills
In EMS, teamwork and communication can literally save lives. Be prepared to discuss how you've effectively communicated in past settings or during training exercises. They might throw in questions about managing stressful interactions with patients or colleagues, so highlighting your soft skills could really set you apart.
✨Familiarise Yourself With Local Protocols
Since you'll be serving the community, knowing the specific EMS protocols and guidelines of National health service is key. Research their operations and any recent changes they might have implemented. Demonstrating that you're well-informed about local practices shows your commitment and readiness to hit the ground running.
✨Prepare for Practical Assessments
Don't be surprised if your full-time interview includes a hands-on assessment. Practising skills like CPR, patient assessment, and using EMS technology will show you're ready for the rigours of the job. So gather your training materials and maybe even practice with a mate to simulate the scenario-based tests you might encounter.
