At a Glance
- Tasks: Lead operational excellence in a major NHS Trust, driving patient care and service improvement.
- Company: Join University Hospitals Birmingham, a leading NHS Trust committed to inclusive culture and innovation.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Other info: Be part of a diverse team that values every individual's contribution.
- Why this job: Make a real impact on healthcare delivery while developing your leadership skills.
- Qualifications: Must have extensive senior management experience and relevant qualifications.
The predicted salary is between 94356 - 108814 £ per year.
This Associate Director of Operations role offers a genuine opportunity to grow, develop and make a visible impact at one of the largest NHS Trusts in the country. Working directly with Yma Choudhury, Managing Director for Group Clinical Support Services (GCSS), you will hold a senior operational leadership role at the centre of patient flow, clinical delivery and organisational performance. You will drive pace, grip and improvement across a critical portfolio, with a focus on Imaging, Labs, Medical Physics and Pharmacy.
GCSS is often described as the spine of UHB. Its services touch every service user, from X-rays and blood tests to medicines, diagnostics and specialist diagnostic support that enables clinical teams to provide safe, timely and effective care. UHB is moving forward with renewed ambition, building on improvements in staff experience, patient experience, partnership working and its recent CQC journey. You will help us use our scale to strengthen services and work effectively with partners across Birmingham, Solihull and the wider system.
You will lead General Managers and senior teams, work closely with site leads at executive level and continue to strengthen relationships with partners across the private sector, primary care and Integrated Care Boards.
Main duties of the job
We are looking for an exceptional operational leader who brings pace, grip, focus and constructive challenge to complex, high-profile services. You will drive delivery across multi-site services, strengthen performance management and maintain clear oversight of capacity, demand, risk and priorities. You will support standardisation and improvement across sites, levelling up to the best so patients receive consistently high-quality care wherever they access services. Using data, benchmarking and operational insight, you will identify variation, unblock issues and turn plans into delivery.
Strong financial and business discipline will be essential. You will make best use of resources, understand productivity opportunities and manage services through a clear focus on efficiency within a constrained financial environment, balancing quality, access, workforce and finance while keeping patient experience at the centre. Digital innovation and service transformation will support safer, more efficient and more consistent services, enabling teams to work across sites as one organisation.
Success will come from balancing operational oversight with compassionate, inclusive leadership. You will support, develop and hold General Managers and senior teams to account, building capability and creating the conditions for colleagues to deliver well for patients and each other.
We would welcome you to contact us in confidence to discuss this role and gain a further insight.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Person Specification
- Qualifications
- Possession of a degree or equivalent
- Master's degree or equivalent
- Evidence of recent management and leadership development
- Relevant professional qualification
- Experience
- Extensive senior management experience
- Demonstrable track record of operational achievement and service improvement
- Experience of leading service and/or transformational exchange
- Experience of the management of complex projects
- Experience of effective partnership working with internal and external stakeholders
- Experience of the management of large budgets
Band 8d Associate Director of Operations in Birmingham employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
