At a Glance
- Tasks: Lead operational management in Respiratory Medicine, ensuring top-notch patient care and performance standards.
- Company: Join University Hospitals Birmingham NHS Foundation Trust, a diverse and inclusive workplace.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with excellent career progression in a supportive environment.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Degree in management or equivalent experience, with strong analytical and team management skills.
The predicted salary is between 39959 - 48117 £ per year.
The Service Manager will provide operational, performance and business management support to Respiratory Medicine at Queen Elizabeth Hospital, working closely with the Operations Manager and General Manager to deliver service, quality, workforce and financial objectives. The post holder will oversee key national and local performance standards, ensuring timely patient care, effective risk management and achievement of operational targets. A major aspect of the role involves analysing, validating and reporting complex operational data. Advanced Microsoft Excel skills are essential to interpret large datasets, support waiting list management, performance monitoring, capacity planning, service improvement and decision-making.
The Service Manager will produce reports, identify trends, develop recovery plans and provide actionable insights to improve service delivery. They will also line manage designated administrative, reception and team leader staff, supporting recruitment, training, performance and absence management in line with Trust policies. Working with minimal supervision, the post holder will coordinate projects, audits and service improvements, monitor agreed actions, ensure accurate reporting and support the delivery of departmental and NHS objectives.
Main duties of the job
- Lead the operational management of Respiratory Medicine services, ensuring delivery of national and local performance standards and service objectives.
- Manage patient pathways, waiting lists and access targets, including RTT, cancer and diagnostic standards.
- Analyse, validate and report complex operational data using advanced Excel and reporting systems to support decision-making, performance monitoring and service improvement.
- Produce performance reports, identify trends, risks and opportunities, and develop recovery plans to achieve targets.
- Provide accurate information to clinical and operational teams and maintain high standards of data quality and governance.
- Lead audits, service reviews and improvement projects to enhance patient experience and operational efficiency.
- Line manage administrative, reception and team leader staff, including recruitment, appraisal, training, attendance and performance management.
- Support service planning, capacity and workforce management, monitor clinical capacity and waiting lists, manage resources and authorised budgets, investigate complaints and incidents, ensure compliance with Trust policies and governance requirements, and deputise for the Operations Manager as required.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Person Specification
Qualifications
- Essential: Degree or equivalent professional Management qualification. Further management training and/or relevant managerial experience to post graduate diploma level.
Experience
- Essential: Previous experience of working to NHS key performance and national standards.
- Experience in handling confidential information.
- Experience with dealing with patients, relatives and the general public.
- Experience in managing in-patient and outpatient waiting lists and designing and implementing mitigating actions as required.
- Experience of analysing and interpreting performance data to support service improvement and operational decision-making.
- Experience of developing and monitoring action plans to deliver performance targets.
- Experience of managing change and implementing service improvements within a healthcare setting.
- Experience of investigating incidents, complaints or service issues and implementing corrective actions.
- Previous line management experience of staff.
- Working Knowledge of waiting list systems.
- Knowledge of NHS and aims of its structure.
Desirable
- Experience of working to NHS key performance and national standards within Respiratory Medicine.
- Experience of using Power BI or other business intelligence tools.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Band 6 Service Manager in Birmingham employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
StudySmarter Expert Advice🤫
We think this is how you could land Band 6 Service Manager in Birmingham
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like National health service.
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National health service.
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We think you need these skills to ace Band 6 Service Manager in Birmingham
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National health service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National health service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National health service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National health service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National health service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National health service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
