At a Glance
- Tasks: Lead a team to ensure accurate billing for overseas and private patients.
- Company: Join a major NHS trust with a focus on patient-centred care.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and leadership.
- Why this job: Shape patient billing practices and make a real difference in healthcare.
- Qualifications: Experience in staff management and knowledge of overseas patient regulations.
The predicted salary is between 40500 - 49500 £ per year.
Overview
In this role you lead the Overseas and Private Patient Team to ensure accurate charging and billing for overseas visitors across Trust sites.
You interpret overseas patient regulations, advise clinical and non-clinical colleagues, and manage private patient arrangements to support timely income recovery.
You will develop and motivate the team, coordinate workloads, and deliver specialist training while handling sensitive conversations with patients and families.
This is a C-level-NHS environment where your leadership helps uphold compliant, patient-centered billing.
A strong hook is shaping patient billing practices within a major NHS trust using complex guidance.
Responsibilities
- Identify chargeable patients and support accurate invoicing across Trust sites
- Lead and develop the Overseas and Private Patient Team; coordinate workloads and performance
- Interpret complex overseas patient regulations and national guidance; advise colleagues
- Manage private patient arrangements and support income recovery with Credit Control
- Ensure invoices, records and EHIC claims are accurate and complete
- Deliver specialist training and contribute to policy and process improvements
- Handle sensitive conversations with patients and families with empathy and professionalism
- Key requirements
- In-depth knowledge of regulations, guidance and legislation relating to overseas patients
- Staff management or supervisory experience
- Experience applying regulations to real-life situations and determining action
- Complex problem-solving experience
- Experience dealing with members of the public in contentious situations
- Extensive debt collection experience
- IT literate; proficient with Microsoft Word, Outlook and Excel
- Leadership and coaching
- Excellent communication and influencing skills
- Organisation and coordination
- Microsoft Word
- Outlook
- Excel
Band 6 Overseas and Private Patient Manager in Birmingham employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
