At a Glance
- Tasks: Coordinate patient waiting lists and ensure timely bookings in a supportive healthcare environment.
- Company: Join the inclusive team at University Hospitals Birmingham NHS Foundation Trust.
- Benefits: Enjoy a competitive salary, generous leave, and ongoing training opportunities.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: GCSEs in English and Maths, plus experience in customer service and IT.
The predicted salary is between 31180 - 38108 £ per year.
We are looking for individuals with administrative experience within the healthcare sector to work in the Elective Care Booking Team as a Waiting List Coordinator. It is important that you have the proven skills for accuracy and attention to detail, with genuine attributes of being calm, proactive and methodical in your approach to work.
Right from the time you join us, you'll have access to learning, development and training opportunities. As you progress in your UHB career, you'll acquire the knowledge, skills and confidence you need to provide safe and compassionate patient care. If you are looking to develop your skills and/or gain broader administrative experience within elective care, we invite you to apply for our vacancy.
What we offer:
- A good salary
- 27 days' leave plus bank holidays (rising to 29 after five and 33 after 10 years' service)
- Ongoing learning and development opportunities
- Generous NHS pension
- Great maternity, paternity and adoption pay
- Childcare vouchers
- Wide range of LGBT+ initiatives and staff networks
- Health service discounts and online benefits
- Health and well-being opportunities
- Cycle to work scheme and discounts on public transport
UHB is a great place to work, offering a working environment with an inclusive culture that looks after and values our people and creates a sense of belonging. We encourage applications from people who embrace our values and who will enable us to expand our diverse workforce.
Main duties of the job:
The Waiting List Coordinators will be working closely with the Team Leader and Elective Care Service Manager to ensure all patients on the waiting list are booked and managed adhering to the Trust Patient Access Policy and Protocol. Patients are booked against the Trust's measurable and reportable key performance targets across all specialties, including Cancer 2 week waits, diagnostics, 18-week RTT and currently 54 weeks and under backlog of patients.
The team are based in our Endoscopy office at the Birmingham Heartlands Hospital site. The contractual hours are 37.5 hours each week; Monday - Saturday with one fixed non-working day Monday - Friday (the non-working day will be confirmed with each successful candidate). The contractual hours during the week are 10:00 - 18:00 with a 30 min lunch break and Saturday hours are 09:00 - 17:00 with a 30 min lunch.
About us:
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such, we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Person Specification:
Qualifications:
- Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in an administrative environment
Experience:
- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
- Experience of using IT systems
Desirable:
- Experience of working in a busy environment
- Experience of working in healthcare
Additional Criteria:
- Good communication/customer care skills both written and verbal demonstrating sympathy and compassion
- Good keyboard/IT skills
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to deal professionally with enquiries from staff, Patients and Visitors
- Ability to problem solve
- Understand confidentiality and apply the principles in everyday working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Band 3 Endoscopy Waiting List Coordinator in Birmingham employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
StudySmarter Expert Advice🤫
We think this is how you could land Band 3 Endoscopy Waiting List Coordinator in Birmingham
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like National health service.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National health service.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like National health service, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Band 3 Endoscopy Waiting List Coordinator in Birmingham
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National health service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National health service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National health service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National health service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National health service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National health service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
