At a Glance
- Tasks: Coordinate patient bookings and manage appointments in a busy imaging department.
- Company: Join the University Hospitals Birmingham NHS Foundation Trust, a leader in healthcare.
- Benefits: Enjoy a competitive salary, flexible working hours, and comprehensive training.
- Other info: Be part of a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real difference in patients' lives while developing your organisational skills.
- Qualifications: Good education and customer service experience required; healthcare experience is a plus.
The predicted salary is between 25760 - 27476 £ per year.
An exciting opportunity has arisen for a Booking Co-ordinator to work within the Imaging Department. This is a full-time permanent vacancy. The successful candidate will provide a robust and structured booking service to the Imaging Department within the Queen Elizabeth Hospital Site, supporting all imaging modalities. To ensure that lists are filled and fully utilised to aid with meeting trust targets and KPIs. To provide a telephone service for patients managing appointments, recording and updating of information, management of incoming referrals and requests, manage patient admissions and provide all support for smooth patient admissions and discharges.
The successful candidate will be required to show they are a dynamic and well-organised individual, with excellent communication skills and an eye for detail. Queen Elizabeth Hospital Birmingham sees over 27,000 patients every month. We carry out a wide variety of diagnostic investigations including MRI, CT and Ultrasound.
Main duties of the job include working by the trust values and having empathy and a sympathetic approach to patients, family and their carers, whilst managing complex and confidential information. The department delivers a 7-day service, and it is therefore necessary for staff to work flexibly. Full training will be given to the appointees in the use of the Trust patient information system Oceano and Radiology Information System (CRIS).
To discuss this post or to arrange a visit, please contact Kalvinder Bains (Imaging Bookings Office & Reception Manager) on 0757 603 7147.
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details:
- Date posted: 06 August 2026
- Pay scheme: Agenda for change
- Band: Band 3
- Salary: £25,760 to £27,476 a year
- Contract: Permanent
- Working pattern: Full-time, Flexible working
- Reference number: 304-1103222
- Job locations: Trustwide, Mindelsohn Way, Birmingham, West Midlands, B15 2TH, United Kingdom
Person Specification:
Qualifications- Good general Education (E.g. GCSE English and Maths A-C, GCSE Level 9-4)
- Business Administrative NVQ Level 3 or equivalent experience in an administrative role
- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
- Experience of using IT systems
- Experience of working in a busy environment
- Experience of working in healthcare
- Good Communication / customer care skills both written and verbal
- Good keyboard / IT skills
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to deal professionally with enquiries from staff, patients, and visitors
- Ability to solve problems
- Understand confidentiality and apply the principles in everyday working practice
- Ability to frequently pay attention to detail where there are often predictable interruptions in the work pattern
- Work effectively and flexibly as part of a team to meet the needs of the service
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature open and flexible approach to work
- Demonstrates care and compassion
- Good interpersonal and communication skills
- Team player
- Conscientious
- Demonstrates reliability, motivation and commitment
- Ability to deal with stressful situations and sensitive issues
- Ability to travel to multiple sites
- Ability to work under pressure and deal with stressful situations
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Band 3 Booking Co-ordinator in Birmingham employer: National health service
University Hospitals Birmingham NHS Foundation Trust is an exceptional employer, offering a supportive and inclusive work environment where every employee is valued and encouraged to thrive. With a commitment to professional development and flexible working arrangements, staff can grow their careers while making a meaningful impact on patient care in a dynamic healthcare setting. Located in Birmingham, the Trust provides a diverse range of services, ensuring that employees are part of a vibrant community dedicated to excellence in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Band 3 Booking Co-ordinator in Birmingham
✨Get Involved with Local Health Initiatives
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We think you need these skills to ace Band 3 Booking Co-ordinator in Birmingham
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National health service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National health service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National health service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National health service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National health service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National health service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
