Co-ordinator / Case Manager in Birkenhead

Job summaryWhetstone Medical Centre is looking a for care coordinator / receptionist to join the practice. The successful candidate will help navigate patients to the most suitable health care professional. Main duties of the jobMaintaining and monitoring the practice appointment system. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Signpost patients to the correct service. Initiating contact with and responding to, requests from patients, team members and external agencies. Photocopy documentation as required. Input data into the patients healthcare records as necessary. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team. Manage all queries as necessary in an efficient manner. Maintain a clean, tidy, effective working area at all times. Monitor and maintain the reception area and notice boards. Support all clinical staff with general tasks as requested. About usWe're a friendly practice team made up of 4 partners, 2 salaried GP's, nurse practitioners and practice nurses who are supported by an administrative and reception team. Staff car park. NHS pension. DetailsDate posted18 August 2026Pay schemeOtherSalary 12.71 an hour ContractPermanentWorking pattern Full-time Reference numberA0043-26-0002Job locationsWhetstone Medical Centre44 Whetstone LaneBirkenheadMerseysideCH41 2TFUnited KingdomJob descriptionJob responsibilitiesMaintaining and monitoring the practice appointment system. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Signpost patients to the correct service. Initiating contact with and responding to, requests from patients, team members and external agencies. Photocopy documentation as required. Input data into the patients healthcare records as necessary. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team. Manage all queries as necessary in an efficient manner. Maintain a clean, tidy, effective working area at all times. Monitor and maintain the reception area and notice boards. Support all clinical staff with general tasks as requested. Job description Job responsibilitiesMaintaining and monitoring the practice appointment system. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Signpost patients to the correct service. Initiating contact with and responding to, requests from patients, team members and external agencies. Photocopy documentation as required. Input data into the patients healthcare records as necessary. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team. Manage all queries as necessary in an efficient manner. Maintain a clean, tidy, effective working area at all times. Monitor and maintain the reception area and notice boards. Support all clinical staff with general tasks as requested. Person Specification Experience EssentialWe are looking for someone who has excellent communication skills. Clear & polite telephone manner. Strong IT skills and proficient in the use of MS Office and Outlook. Effective time management. Ability to work as a team member and on their own. Good interpersonal skills. Problem solving & analytical skills. Ability to follow policy and procedure. Polite and confident. Flexible and cooperative. Motivated forward thinker. High levels of integrity and loyalty. Sensitive and empathetic in distressing situations. Ability to work under pressure. Flexibility to work outside of core office hours as practice is open from 8am to 6.30pm, Monday to Friday. The 35 hours will be split over the week in shifts (early & late) during these times. DesirableExperience of working in primary care or working in a GP practice. Person Specification Experience EssentialWe are looking for someone who has excellent communication skills. Clear & polite telephone manner. Strong IT skills and proficient in the use of MS Office and Outlook. Effective time management. Ability to work as a team member and on their own. Good interpersonal skills. Problem solving & analytical skills. Ability to follow policy and procedure. Polite and confident. Flexible and cooperative. Motivated forward thinker. High levels of integrity and loyalty. Sensitive and empathetic in distressing situations. Ability to work under pressure. Flexibility to work outside of core office hours as practice is open from 8am to 6.30pm, Monday to Friday. The 35 hours will be split over the week in shifts (early & late) during these times. DesirableExperience of working in primary care or working in a GP practice. Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer detailsEmployer nameWhetstone Medical CentreAddressWhetstone Medical Centre44 Whetstone LaneBirkenheadMerseysideCH41 2TFUnited KingdomEmployer's websiteEmployer detailsEmployer nameWhetstone Medical CentreAddressWhetstone Medical Centre44 Whetstone LaneBirkenheadMerseysideCH41 2TFUnited KingdomEmployer's website