Overview
In this role you lead Community Services operations to ensure safe, financially sound and contractually compliant delivery. You will bridge the Executive Team and service leads, translating strategy into stable services and clear governance. You’ll shape service development, integration, and performance oversight to support scalable, sustainable healthcare for communities. This is a values-driven, collaborative environment where your leadership amplifies impact on patient care and local health outcomes.
Pay / Benefits
- flexible working
- permanent contract
- salary depends on experience
- not-for-profit environment
- opportunity to influence service development
- collaborative culture
Responsibilities
- Provide day-to-day operational leadership across Community Services and supervise service leads
- Maintain service continuity and escalate risks related to operations, workforce, quality, finance or contracts
- Own the monthly performance rhythm and produce governance-ready assurance for Exec/Board
- Collaborate with Finance, People & Culture, BI to manage funded/established establishment and capacity planning
- Translate strategic priorities into service development plans with governance routes and milestones
- Lead operational development of priorities such as frailty, neighbourhood integration, and service assurance
- Support clinical governance through collaboration with Medical Director and Quality Director to ensure safe practices and CQC readiness
Key requirements
- Relevant degree or equivalent professional experience in operations, healthcare, or business-related field
- Significant operational leadership experience in healthcare or community services
- Strong people leadership with line management experience and performance management
- Strong financial and commercial literacy including budgeting, P&L, contract income and cost drivers
- Understanding of NHS commissioning, ICB relationships, and multi-neighbourhood provider development
- calm authority under pressure
- clear written and verbal communication
- stakeholder briefing and governance reporting
- NHS commissioning understanding
- budgeting and financial performance monitoring
- contract requirements and activity planning
Head of Community Services Operations in Bicester employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
