Job summaryPML are seeking a highly motivated
and experienced Senior Practice Operations Manager. The role is responsible for developing strategy and operational
plans for Banbury Cross Health Centre, ensuring delivery of safe, effective and
sustainable patient care and outcomes aligned to organisational objectives. This role leads complex services and integrates
multiple disciplines, with accountability for performance, resource management
and profit and loss.
The ideal candidate will have a high degree of
autonomy, applying strategic insight and judgement to coordinate activity
across functions, set performance standards and create clear alignment to
strategic goals, while influencing stakeholders and contributing to wider
organisational decisionmaking.
The ideal candidate will be well-versed
in all commercial matters and be a competent leader able to provide guidance
that enhances performance in line with organisational values. They will
ensure the effectiveness of Banbury Cross Health Centre's activities drive sustainable development and
appropriate and safe patient care through first class health care services. Main duties of the job
Strategy and planningOperational leadership and delivery
Financial management and performance
Performance and people leadership
Governance, Risk and compliance
Stakeholder engagement and collaboration
Service Improvement and integrationAbout usBanbury Cross Health Centre is owned and operated by Principal Medical Limited (PML), which works in partnership with the NHS to deliver primary care services in GP practices and community settings.
Founded in 2004 as a not-for-profit organisation by local GPs, PML was established to enable healthcare professionals to develop and deliver innovative services at scale. Today, 70% of GP practices in Oxfordshire and 22% in Northamptonshire are associated with the Federation. PML is the largest GP Federation in Oxfordshire and South Northamptonshire, serving nearly 800,000 patients. We believe local providers are best placed to deliver high-quality, cost-effective care that meets community needs.
With over 20 years of experience, PML has a strong track record of delivering NHS, ICB and Public Health services. Our work is guided by five core values: being Compassionate, Competent, Courteous, Collaborative and Committed. We welcome applicants from diverse backgrounds and those with protected characteristics under the Equality Act 2010.DetailsDate posted08 October 2026Pay schemeOtherSalary
Depending on experience
ContractPermanentWorking pattern
Full-time
Reference numberA6033-26-0024Job locationsBanbury Cross Health Centre6 Oxford RoadBanburyOxfordshireOX16 9ADUnited KingdomJob descriptionJob responsibilitiesResponsible for developing strategy and operational
plans for a defined area, ensuring delivery of safe, effective and sustainable
outcomes aligned to organisational objectives. Leads complex services or
integrates multiple disciplines, with accountability for performance, resource
management and, where applicable, profit and loss. Works with a high degree of
autonomy, applying strategic insight and judgement to coordinate activity
across functions, set performance standards and create clear alignment to strategic
goals, while influencing stakeholders and contributing to wider organisational
decisionmaking.
Role AccountabilitiesStrategy
and Planning
Contribute to the development and delivery of
strategy and operational plans for the area of responsibility, aligning
activities to organisational objectives.
Translate strategic priorities into coordinated
operational plans, supporting effective implementation and delivery.
Monitor progress against plans, identifying risks
and supporting adjustments to maintain alignment with strategic goals.
Operational
Leadership and Delivery
Contribute to the leadership of complex services or
the integration of multiple disciplines, supporting consistent and effective
operational delivery.
Coordinate activity across teams and functions to
enable efficient, safe and highquality service provision.
Support the delivery of operational performance,
balancing quality, service and financial considerations.
Financial
Management and Performance
Contribute to the management of budgets and
resources, supporting financial performance and, where applicable, profit and
loss accountability.
Monitor performance against financial and
operational targets, identifying variances and supporting corrective actions.
Support the effective use of resources to deliver
value and sustainable outcomes.
Performance
and People Leadership
Contribute to team performance by supporting the
setting of clear expectations and standards aligned to strategic objectives.
Enable visibility of organisational goals, helping
to create line of sight between individual, team and organisational
performance. Support the development of
capability and performance through coaching, feedback and structured
development activities.
Governance,
Risk and Compliance
Contribute to the application of governance
frameworks, ensuring adherence to organisational policies, regulatory
requirements and best practice.
Identify, assess and respond to risks, escalating
complex or highimpact issues as appropriate.
Support assurance activities, including audit,
reporting and continuous improvement initiatives.
Stakeholder
Engagement and Collaboration
Work collaboratively across the organisation,
building effective relationships to support delivery of shared objectives.
Use communication and influencing skills to support
alignment, resolve issues and enable coordinated decisionmaking.
Contribute to discussions with senior stakeholders,
providing operational insight and supporting organisational priorities.
Service
Improvement and Integration
Contribute to service development, transformation
and improvement initiatives, including projects of medium to high complexity.
Support the integration of services or functions to
improve efficiency, effectiveness and patient outcomes.
Promote a culture of continuous improvement and
innovation within the area of responsibility.
Job description
Job responsibilitiesResponsible for developing strategy and operational
plans for a defined area, ensuring delivery of safe, effective and sustainable
outcomes aligned to organisational objectives. Leads complex services or
integrates multiple disciplines, with accountability for performance, resource
management and, where applicable, profit and loss. Works with a high degree of
autonomy, applying strategic insight and judgement to coordinate activity
across functions, set performance standards and create clear alignment to strategic
goals, while influencing stakeholders and contributing to wider organisational
decisionmaking.
Role AccountabilitiesStrategy
and Planning
Contribute to the development and delivery of
strategy and operational plans for the area of responsibility, aligning
activities to organisational objectives.
Translate strategic priorities into coordinated
operational plans, supporting effective implementation and delivery.
Monitor progress against plans, identifying risks
and supporting adjustments to maintain alignment with strategic goals.
Operational
Leadership and Delivery
Contribute to the leadership of complex services or
the integration of multiple disciplines, supporting consistent and effective
operational delivery.
Coordinate activity across teams and functions to
enable efficient, safe and highquality service provision.
Support the delivery of operational performance,
balancing quality, service and financial considerations.
Financial
Management and Performance
Contribute to the management of budgets and
resources, supporting financial performance and, where applicable, profit and
loss accountability.
Monitor performance against financial and
operational targets, identifying variances and supporting corrective actions.
Support the effective use of resources to deliver
value and sustainable outcomes.
Performance
and People Leadership
Contribute to team performance by supporting the
setting of clear expectations and standards aligned to strategic objectives.
Enable visibility of organisational goals, helping
to create line of sight between individual, team and organisational
performance. Support the development of
capability and performance through coaching, feedback and structured
development activities.
Governance,
Risk and Compliance
Contribute to the application of governance
frameworks, ensuring adherence to organisational policies, regulatory
requirements and best practice.
Identify, assess and respond to risks, escalating
complex or highimpact issues as appropriate.
Support assurance activities, including audit,
reporting and continuous improvement initiatives.
Stakeholder
Engagement and Collaboration
Work collaboratively across the organisation,
building effective relationships to support delivery of shared objectives.
Use communication and influencing skills to support
alignment, resolve issues and enable coordinated decisionmaking.
Contribute to discussions with senior stakeholders,
providing operational insight and supporting organisational priorities.
Service
Improvement and Integration
Contribute to service development, transformation
and improvement initiatives, including projects of medium to high complexity.
Support the integration of services or functions to
improve efficiency, effectiveness and patient outcomes.
Promote a culture of continuous improvement and
innovation within the area of responsibility.
Person Specification
Qualifications
EssentialRelevant degree or equivalent professional experience in operations, healthcare, business or related fieldEvidence of knowledge of strategic planning, operational management and performance frameworksUnderstanding of governance, regulatory requirements and organisational policies
Experience
EssentialExperience of working within complex operational environments or across multiple disciplinesExperience contributing to service planning, delivery and improvement initiativesDesirableExperience of working in primary careExperience of working in a GP practice
Knowledge and Skills
EssentialStrong business intelligence, analytical skills, and problem solving skills, with the ability to interpret data and inform decisionsCommercial awareness holding P&L responsibility within a large organisation
Person Specification
Qualifications
EssentialRelevant degree or equivalent professional experience in operations, healthcare, business or related fieldEvidence of knowledge of strategic planning, operational management and performance frameworksUnderstanding of governance, regulatory requirements and organisational policies
Experience
EssentialExperience of working within complex operational environments or across multiple disciplinesExperience contributing to service planning, delivery and improvement initiativesDesirableExperience of working in primary careExperience of working in a GP practice
Knowledge and Skills
EssentialStrong business intelligence, analytical skills, and problem solving skills, with the ability to interpret data and inform decisionsCommercial awareness holding P&L responsibility within a large organisationDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer detailsEmployer nameBanbury Cross Health CentreAddressBanbury Cross Health Centre6 Oxford RoadBanburyOxfordshireOX16 9ADUnited KingdomEmployer's websiteEmployer detailsEmployer nameBanbury Cross Health CentreAddressBanbury Cross Health Centre6 Oxford RoadBanburyOxfordshireOX16 9ADUnited KingdomEmployer's website
Senior Practice Operations Manager in Banbury employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
