Overview
In this Administration Lead role, you will direct the Administration, Reception, and Housekeeping teams to ensure smooth operations and a welcoming patient experience. You will work with clinical peers to align clinic rotas with service needs and drive efficient scheduling and administrative processes. The role combines hands-on leadership with people development, aiming to maintain high service standards in a fast-paced healthcare setting. You will help shape a patient-centred diagnostic service and contribute to continuous operational improvements.
Pay / Benefits
- salary depending on experience
- 25 days holiday increasing with service up to 29 days plus bank holidays
- mandatory in-house training
- opportunity for professional development
- supportive team environment
- permanent contract
Responsibilities
- Lead and support the Administration, Reception and Housekeeping teams
- Manage staffing levels, annual leave, sickness absence and rota planning
- Maintain excellent customer service standards
- Oversee patient bookings, scheduling and administrative processes
- Support recruitment, performance management and staff appraisals
- Coordinate clinic rota alignment with service requirements with clinical teams
- Manage team communication and escalate issues as needed
- Support operational improvements and uphold high service standards
- Ensure patient confidentiality and data protection compliance
- Provide practical support across the service as required
Key requirements
- Experience in a senior administrative role leading or supervising a team
- Strong customer service experience
- Excellent organisational and communication skills
- Good IT skills and experience with data inputting and administrative systems
- Ability to prioritise workload and work under pressure
- Flexible and proactive approach to work
- customer-focused
- strong communication
- organisational skills
- IT skills and data inputting
- experience with administrative systems
- appointment booking and scheduling (desirable)
Administration Lead employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
