At a Glance
- Tasks: Be the first responder for electricity issues, ensuring customer satisfaction and safety.
- Company: Join a leading energy provider with a commitment to safety and community.
- Benefits: Competitive salary, company vehicle, and opportunities for professional growth.
- Other info: Dynamic role with potential for additional responsibilities and training.
- Why this job: Make a real difference in people's lives by restoring their electricity supply.
- Qualifications: Level 2 Electrical qualification and strong customer service skills required.
The predicted salary is between 39508 - 45492 £ per year.
An opportunity is available for an Electricity Distribution Network First Responder to join us, based at our depot in Weston-Super-Mare. Our electrical engineers are the backbone of our organisation and play a pivotal role in restoring electricity supplies for our customers. Working alone, you will often be the first person our customers meet and we hope, the colleague who resolves their issue.
You will have strong links to other Field Operations teams who can support onsite, when necessary, but on the whole, you will be the face of National Grid onsite, providing solutions and an exceptional customer experience. Some of the issues our customers could need you to resolve include:
- loss of supply at their property
- safety concerns on our network
- carrying out asset inspections
- fitting meter isolator switches
You will work 37 hours a week and subject to business need there may be requirement to undertake standby duties to provide coverage for our customers 24/7. You are required to hold a recognised Level 2 Electrical qualification (NVQ/City & Guilds) or equivalent. Evidence of your stated qualifications will be required on appointment. We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so we recommend submitting your application as soon as possible.
The ideal candidate for this role will put health and safety at the forefront of everything they do, having an understanding of ESQCR & Electricity at Work Regulations whilst also driving a safety culture that is everyone’s responsibility. You will be experienced in electrical installation - for commercial & domestic property for example, and will have held customer facing roles previously which have helped develop excellent customer service and communication skills.
A full UK/EU driving licence is essential, we will provide access to a Company vehicle for business use only. Operationally we require you to live within approximately 45 minutes of the depot. Subject to business need, there may be opportunity to broaden your duties depending on your skill set to carry out switching at HV. You will be eligible for an annual allowance for this additional work. Holding a NRSWA qualification or understanding of NRSWA legislation is desirable however full training can be provided.
Electricity Distribution Network - First Responder in Weston-super-Mare employer: National Grid
At National Grid, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises health and safety while empowering our employees to excel in their roles. Based in the vibrant community of Weston-Super-Mare, our Electricity Distribution Network First Responders enjoy competitive salaries, opportunities for professional growth, and the chance to make a real difference in customers' lives by providing essential services. Join us and be part of a team that values your contributions and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Electricity Distribution Network - First Responder in Weston-super-Mare
✨Tip Number 1
Get to know the company! Research National Grid and understand their values, especially around health and safety. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the company, think of examples from your past roles where you've resolved issues or provided exceptional service. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your technical knowledge! Brush up on your electrical installation experience and be prepared to discuss how it relates to the role. Highlight any relevant qualifications you have, like your Level 2 Electrical qualification.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at National Grid.
We think you need these skills to ace Electricity Distribution Network - First Responder in Weston-super-Mare
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you care about providing top-notch customer service. Share examples of how you've gone above and beyond to help customers in previous roles. We want to see that you're not just looking for a job, but that you're genuinely excited about making a difference!
Highlight Your Electrical Qualifications:Make sure to clearly mention your Level 2 Electrical qualification (NVQ/City & Guilds) or any equivalent qualifications. This is crucial for us, so don’t forget to include any relevant certifications or training that showcase your expertise in electrical installation.
Emphasise Safety Awareness:Since health and safety are at the forefront of our operations, it’s important to demonstrate your understanding of ESQCR & Electricity at Work Regulations. Use your application to show us how you prioritise safety in your work and how you’ve contributed to a safety culture in past roles.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy! Don’t wait too long, as we might close the vacancy early if we get enough great applications.
How to prepare for a job interview at National Grid
✨Know Your Stuff
Make sure you brush up on your electrical knowledge, especially around ESQCR and Electricity at Work Regulations. Being able to discuss these topics confidently will show that you’re serious about safety and compliance.
✨Customer Service is Key
Since you'll be the face of the company for customers, prepare examples of how you've handled customer interactions in the past. Think about times when you resolved issues or provided exceptional service, as this will highlight your communication skills.
✨Show Your Problem-Solving Skills
Be ready to discuss specific scenarios where you had to think on your feet and resolve electrical issues. This could involve loss of supply or safety concerns. Demonstrating your ability to handle these situations will set you apart.
✨Logistics Matter
Since operationally you need to live within 45 minutes of the depot, be prepared to discuss your commute and availability for standby duties. Showing that you understand the logistics of the role will reflect your commitment and readiness.
