At a Glance
- Tasks: Craft engaging content that simplifies complex ideas and enhances user experiences.
- Company: Join National Grid, a leader in creating a greener energy future.
- Benefits: Competitive salary, generous holiday, pension scheme, and flexible working options.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact with your words while collaborating with creative teams.
- Qualifications: Experience in UX writing and a passion for clear communication.
The predicted salary is between 42781 - 48000 £ per year.
About Us
At National Grid, our commitment to a cleaner, greener energy future is powered by the dedication and ingenuity of our people. Join our team as a UX Writer and be a part of something bigger-where your unique skills and passions can make a real difference. Together, we are superpowered. National Grid is hiring a UX Writer on a permanent basis. This position is based in Warwick and the role is designated as hybrid. Requirements may vary based on business needs and company policy.
About The Role
We have an exciting opportunity for a talented and creative UX Writer to help shape how our brand shows up across every interaction. In this role, you'll bring our tone of voice to life through clear, purposeful, and human-centred content-making even the most complex ideas simple, accessible, and engaging. You’ll play a key role in designing seamless digital journeys and service experiences, crafting content that reduces friction and supports users at every step. Whether it's internal platforms or customer-facing touchpoints, your words will help create intuitive, meaningful experiences that truly resonate. Working collaboratively with designers, product teams, and stakeholders, you'll ensure our brand voice is consistently applied-building trust, clarity, and confidence for every audience. This is a fantastic opportunity for someone who is passionate about inclusive design, clear communication, and using language to make a real impact.
What You'll Do
- Own and apply the brand tone of voice across all digital products, services, and journeys, ensuring content is clear, consistent, and human for both internal and external audiences.
- Create, review, and refine UX content that simplifies complex information, removes friction, and enables users to complete tasks confidently using accessible, plain language.
- Collaborate closely with cross‑functional teams— including UX designers, UI engineers, product owners, product managers, and delivery leads—to shape seamless, end‑to‑end user experiences.
- Operate effectively within a SAFe/agile environment, partnering with product and delivery teams to align content with user needs, business goals, and prioritised backlogs.
- Champion UX writing best practice by coaching and influencing stakeholders, while maintaining high content quality by identifying and improving inconsistencies, duplication, and unclear messaging.
- Contribute to content standards, patterns, and guidance, while supporting testing and iteration through research, feedback, and performance insights to continuously improve user understanding and experience.
About You
- Proven experience as a UX Writer, Content Designer, or similar, with a track record of creating impactful content for digital products and services—ideally within complex or regulated environments.
- A strong understanding of how language shapes user experience, with the ability to thoughtfully balance user needs, business goals, and brand expression to deliver meaningful outcomes.
- Passionate about bringing a brand’s voice to life, with experience applying and championing tone of voice consistently across multiple touchpoints for both internal and external audiences.
- Comfortable working in agile or SAFe environments, collaborating closely with product and delivery teams and contributing across discovery, refinement, and delivery.
- An exceptional communicator with strong writing and editing skills, confident in using plain English to make complex or technical information accessible, inclusive, and easy to understand.
- A collaborative and detail‑oriented mindset, with experience working alongside design systems, content standards, and UX tools (such as Figma, Confluence, or CMS platforms), and using research, testing, and insights to continuously improve and evolve content.
What You’ll Get
- Competitive Salary: £42,781 - £48,000 per annum (based on capability and experience)
- 28 days’ holiday plus 8 statutory bank holidays, with the option to buy additional leave and swap up to 3 bank holidays to better fit your personal needs.
- A generous pension scheme with double matching up to 6% of your salary each month.
- Life insurance cover of 10× your basic salary, plus employer contributions towards the cost of your Private Medical Insurance.
- Flexible benefits such as a cycle scheme, share incentive plan, technology schemes.
- Access to apps such as digital GP service for round‑the‑clock access to GP video consultations and NHS repeat prescriptions, wellbeing app to support your health and fitness.
- Access to Work + Family Space, providing support and resources for work and family life, including paid emergency childcare and eldercare.
More Information
We value diversity and are committed to creating an inclusive workplace for all. We welcome applications from all suitably qualified candidates— we make appointments purely on merit, assessed against objective selection criteria. We support flexible working and will make reasonable adjustments throughout the recruitment process should you have any physical or mental impairment which may affect your ability to participate in the process.
UX Writer in Warwick employer: National Grid
At National Grid, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. As a UX Writer in Warwick, you'll enjoy a competitive salary, generous benefits including a robust pension scheme and flexible working options, all while contributing to a cleaner energy future. Join us to make a meaningful impact through your creativity and expertise, surrounded by a supportive team dedicated to innovation and growth.
StudySmarter Expert Advice🤫
We think this is how you could land UX Writer in Warwick
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at National Grid for a UX Writer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like National Grid before they go live!
We think you need these skills to ace UX Writer in Warwick
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like UX Writer at National Grid, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work National Grid does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to National Grid. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at National Grid.
How to prepare for a job interview at National Grid
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with National Grid, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. National Grid might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at National Grid!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what National Grid is looking for.
