Senior Delivery Manager - NESO in Warwick

About the Role

The National Energy System Operator’s (NESO) strength lies in our people. Together, we’re shaping the future where clean, affordable energy is accessible for all. Every day is an opportunity to make a real difference, accelerating the progress of sustainable GB energy, keeping people connected and society thriving as we create a brighter tomorrow.

The purpose of this Senior Delivery Manager role is to build and maintain partnerships with the Engineering and Customer Solutions Directorate(s) to achieve business outcomes through Digital Products, Solutions, and Services with pace, quality, security, and reliability. This role is accountable for the creation, delivery, and performance of these Digital Products, Solutions, and Services as part of the DD&T functional plan for the directorate(s). This role is responsible for developing and delivering a strategic Digital, Data, and Technology roadmap that aligns with business goals and outcomes.

Key Accountabilities:

• Partner with the Engineering and Customer Solutions Directorate(s) and business stakeholders to determine the contribution of business and technology delivery to achieving business objectives.
• Understand and translate NESO’s priorities, outcomes, and vision into digital charters and roadmaps.
• Plan and manage the delivery process, including budget, timeline, resources, risks, issues, dependencies, and quality standards.
• Own and manage the functional Digital delivery plan for the directorate.
• Champion Agile DevSecOps principles and modern engineering practices.
• Explore new practices and automation opportunities to achieve pace, quality, and reliability of digital solutions.
• Make commercially, technically, and operationally sound decisions consistent with the DD&T strategy.
• Work with other technical leaders to provide a seamless service and promote a culture of collaboration, innovation, and excellence.
• Adopt best practices, guard rails, and golden paths set out by the platform.
• Build strong relationships with technology partners and other service providers.
• Provide first-line assurance on the product and system, handling risks and mitigation plans.
• Lead, manage, and develop a diverse team of engineering experts, fostering a culture of learning, growth, and performance.
• Make smart commercial decisions and demonstrate a solid understanding of IT financial management.
• Stay current with the latest technology trends and identify opportunities for improvement and innovation.
• Conduct regular system audits, manage the change control process, and establish governance and best practices for platform usage.
• Provide technical leadership, guidance, and mentoring to the team.
• Communicate, collaborate, and influence effectively with other key roles.
• Continuously evaluate and measure the impact, value, and user satisfaction of digital solutions.

About You

This role requires a strategic and impactful leader with broad technology exposure, enterprise scale, and strong management skills, able to influence at senior levels. Salesforce and Azure experience advantageous, a track record of delivering, supporting and maintaining technology. Leading change and transition in complex environments is essential. Working effectively with 3rd parties and outsourced services is key.

Successful candidates will need to demonstrate the following skills:

• Strong stakeholder management, relationship-building skills and ability to create and deliver strategic digital outcomes.
• Strong technical skills and understanding of the latest technologies, trends, and innovations in the digital domain.
• Knowledge of modern software engineering principles and practices.
• Knowledge of platforms like Salesforce, MuleSoft, Azure, or similar technologies.
• Skills in designing, developing, testing, deploying, and maintaining scalable, secure, and reliable solutions.
• Highly outcome-focused, with the ability to translate user and stakeholder needs into effective digital solutions.
• Track record of managing issues effectively during priority incidents.
• Ability to create a performance-driven culture in the team.
• Commercial astuteness when dealing with 3rd parties.
• Skills in leading and managing a team of engineers.
• Skills in troubleshooting technical issues and resolving problems.
• High level of professionalism, integrity, and ethical standards.
• Excellent leadership, management, and communication skills.
• Passion for continuous improvement, innovation, and learning.

Mandatory Criteria:

• Degree in Management, Computer Science, or Engineering, or equivalent management-based digital, data, or technology-specific industry experience.
• Vast experience in technical leadership roles, managing teams effectively, and working with senior stakeholders.
• NSV Security clearance is potentially required, along with the ability to maintain this clearance.
• Demonstrable experience in shifting to modern technology practices and adapting to change.
• Experience working with outsourced partners to deliver services is a must.

About What You’ll Get

A competitive salary of circa £80,000 - £90,000pa – dependent on experience and capability. As well as your base salary, you will receive a benefits allowance, a bonus of up to 20% of your salary for stretch performance, 28 days annual leave as standard, and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a comprehensive benefits package tailored to support your well-being and professional success.

About Us

The National Energy System Operator (NESO) has a key role to play in tackling climate change by transitioning GB’s electricity system to net zero. We already operate the fastest decarbonising electricity system in the world, with an ambition for zero carbon power operation by 2030 when there is sufficient renewable generation.

More Information

This role closes on 11/02/2026 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be.