National Grid is seeking a Head of Customer Experience to lead enterprise-wide transformation from our Warwick office with flexible hybrid working. You will shape the customer experience strategy, align service design, and drive improvements across journeys to deliver better customer outcomes.
You will manage specialist teams, partner with senior leaders, and balance customer, operational, financial and regulatory priorities to support the energy transition and stakeholder value.
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Head of Customer Experience & Transformation — Hybrid in Warwick employer: National Grid
At National Grid, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. With competitive salaries, generous bonuses, and a robust pension scheme, we ensure our employees are well rewarded for their contributions. Our commitment to diversity and inclusion, along with flexible working arrangements, empowers our team members to thrive both personally and professionally in the heart of the UK's energy sector.
