Employee Relations Case Manager — Hybrid & Impactful in Warwick

About the role

National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don't plan on leaving any of our customers in the dark. National Grid is hiring a Employee Relations Specialist - Case Management on a 12 month fixed term contract to join our Employee Relations team based in Warwick. Within the role you will provide specialist advice and support on individual Employee Relations matters which is customer focused and responsive. This requires professional guidance, risk‑based advice, support, coaching and training to Line Managers when managing cases arising from the application of people management ER policies and practice. Examples include sickness absence management, disciplinary / Code of Ethics, conduct, grievance, performance improvement, discrimination, bullying and harassment and others as required. The role is a hybrid role with an expectation to be in the office based in Warwick twice a week and the rest from home.

What you’ll do

• Elevating the brand of the ER team through the provision of a customer focused, visible, and timely professional service with delivery against all aspects of the Case Management process.
• Ensure consistency and efficiency in the application of National Grid's ER related policies; coaching managers on an ongoing basis in order they learn from experience.
• Advising and coaching Independent Managers at formal meetings including hearings and appeals, supporting them with best practice insight to enable fair and reasonable decisions to be made.
• Collaborative work and advice on DBH / grievance investigations as required and coach respective parties in approach - e.g., manager, investigator etc.
• Ensuring documentation of processes are effectively administered and completed.
• Formulation and delivery of related learning and development / capability programmes.
• Champion ER best practice through delivery of policy & practice awareness sessions throughout UK.
• Occasional facilitation of appropriate protected or without prejudice conversations, liaise with external and internal stakeholders to deliver settlement agreements.
• Regularly update internal data system to ensure compliance with GDPR, retention schedules and transparency for the ER team.
• Proactive contribution to meetings and technical reviews of cases and lessons learnt to share learning.
• Proactive contribution at Management meetings (People and other) to share trends and insights.
• Provide support or guidance to Employee Relations Advisors as required.
• Lead and/or contribute to case management project work or policy & process reviews as required.
• Working with ER colleagues, Centres of Excellence and wider People team to support the delivery of an effective service inclusive of continuous improvement.

What you’ll need

• Evidence of leading, engaging and managing multiple stakeholders and participants at different hierarchical levels.
• Experienced Employee Relations Specialist proficient in managing complex cases providing expert advice encompassing current legal requirements and best practice whilst ensuring commercial options incorporating risks are presented.
• Understanding and experience of external best practice i.e., ACAS requirements for such policies / processes.
• Experience of facilitating and managing multiple complex hearings / case work up to and including dismissal and post dismissal in the area of disciplinary and sickness absence (including ill health retirement).
• Experience of advising & coaching on the management of all ER Policies and processes.
• Ability to work under pressure and deliver high quality work to required timescales.
• Ability to manage a disparate workload, multi-task and prioritise to deliver BAU activity and team objectives.
• Ability to confidently challenge current ways of working and influence and encourage change.
• Clear and confident communicator (verbal and written) with commercial acumen and ability to adapt communication style in given situations.
• Experience of contentious matters in both an internal and external context including early conciliation, settlement agreements and employment tribunals.
• Technical Proficiency in application of Employment Law.
• Delivery & Customer focused.
• Resilient and tenacious.
• Collaborative Team player.

What you’ll get

A competitive salary between £48,374.00 - £56,000.00 per annum – dependent on capability. As well as your base salary, you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

More Information

This role closes on 3rd June 2026 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. We value diversity and are committed to creating an inclusive workplace for all. We welcome applications from all suitably qualified candidates – we make appointments purely on merit, assessed against objective selection criteria. We support flexible working and will make reasonable adjustments throughout the recruitment process should you have any physical or mental impairment which may affect your ability to participate in the process.

Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points‑based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points‑based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.