At a Glance
- Tasks: Lead a team to enhance customer journeys and improve satisfaction.
- Company: Join National Grid, a leader in creating sustainable customer experiences.
- Benefits: Competitive salary, performance bonuses, flexible benefits, and a strong pension scheme.
- Other info: Diverse and inclusive workplace with flexible working options.
- Why this job: Make a real difference in customer experience while leading an engaged team.
- Qualifications: Bachelor's degree or relevant experience with significant customer service background.
The predicted salary is between 62000 - 77000 £ per year.
Identify, prioritise and implement journey improvements to support the creation of a sustainable customer culture that leads to the efficient running of the end-to-end customer experience.
Lead a highly engaged team across the business both inside and outside national grid that shares a common understanding of the desired journey experience, shares best practise and works collaboratively to ensure the delivery of the desired customer experience.
Transfer capability into the leadership communities to embed and sustain a customer focused culture within and across functions to achieve the delivery of customer experiences that exceed the customer expectations.
Monitor customer views and feedback using surveys and external engagement as well as support the business to develop actions to improve customer satisfaction.
Collate and share key industry information to advise on customer relationships and value stream intelligence.
Qualifications Bachelor's degree (or equivalent), or relevant experience Significant customer experience About us More Information#LI-MR1 #LI-HYBRID As well as a base salary of 62k to 77k in Warwick or 68k to 85k in London, you will receive a bonus of up to 30% based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.
We value diversity and are committed to creating an inclusive workplace for all.
We support flexible working and will make reasonable adjustments throughout the recruitment process should you have any physical or mental impairment which may affect your ability to participate in the process.
Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system.
As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system.
However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship.
Customer Service Manager / Customer Experience in Warwick employer: National Grid
At National Grid, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. With competitive salaries, generous bonuses, and a robust pension scheme, we ensure our employees are well rewarded for their contributions. Our commitment to diversity and inclusion, along with flexible working arrangements, empowers our team members to thrive both personally and professionally in the heart of the UK's energy sector.
