National Grid is seeking a Senior Leader to drive the strategy for customer journeys across multiple business entities. You will bring the voice of customers into the business, align senior stakeholders behind a unified delivery plan and report progress through governance processes to the sponsor.
You will manage key customer stakeholders and forums, identify journey improvements and lead a cross-functional team to deliver exceptional end-to-end experiences, while embedding a customer-centric
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Customer Journey Strategy Lead (Hybrid) in Warwick employer: National Grid
At National Grid, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. With competitive salaries, generous bonuses, and a robust pension scheme, we ensure our employees are well rewarded for their contributions. Our commitment to diversity and inclusion, along with flexible working arrangements, empowers our team members to thrive both personally and professionally in the heart of the UK's energy sector.
