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For Companies At a Glance
- Tasks: Calculate connection charges and manage customer expectations in the energy sector.
- Company: Join NESO, a leader in transforming Great Britain's energy system.
- Benefits: Competitive salary, bonus, 26 days leave, and a strong pension scheme.
- Why this job: Be part of a vital transformation towards a sustainable energy future.
- Qualifications: Strong numerical skills and proficiency in Microsoft Excel required.
- Other info: Flexible working options available; diverse and inclusive workplace.
The predicted salary is between 40000 - 52000 £ per year.
About the role
National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future. We are looking for a Charging Analyst, to join the team that processes asset-based charges for connection to the electricity transmission systems. The charges are set in accordance with our Licence, Codes, contractual obligations and current charging policies. There has been a huge growth in the number of projects seeking connections to the system, and during 2025 there will be significant reform to the Connections process. We need to understand what changes are required to the team’s processes and implement those changes. This role is based in Warwick, and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.
Key accountabilities
- Calculating connection charges for less complex individual customer projects, including managing the initial charge calculation, implementation and reconciliation for actual costs incurred.
- Escalate more complex cases to a senior Charging Analyst.
- Managing customers' expectations throughout the charging process with timely and accurate updates and sufficient justification for changes, to ensure there are no surprises and the potential for charging disputes is minimised and that payments are made in contracted timescales.
- Undertaking all charging updates in the STAR billing system & process the Monthly Billing for all asset-based charges.
- Contributing to annual charge setting for electricity connection charges, liaising with the TOs.
- Providing charging appendices to the Connections team for customer connection applications.
- Undertaking application fee reconciliations.
- Processing security requirements for termination amounts.
- Raising asset-based charges for electricity connections in accordance with the contract terms via ad hoc and monthly invoices.
- Ensure that customers are informed of when charges become due and how they are calculated.
- Processing the outturn reconciliation of charges with TOs and customers.
- Working with and provide support to the offshore Accenture team, who manage many of the day‑to‑day charging processes.
- Managing the payments to TOs for capital contributions and application fees.
- Supporting with performing all business / financial controls.
About you
We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who:
- Passionate about helping our customers.
- Strong numerical and analytical skills.
- Expert user in Microsoft Excel.
- Experience of dealing with and creating sound working relationships with internal and external customers/stakeholders.
About what you'll get
A competitive salary between £48,000 - £52,000pa– dependent on experience and capability. As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
About us
National Energy System Operator (NESO) has a key role to play in tackling climate change by transitioning GB’s electricity system to net zero. We already operate the fastest decarbonising electricity system in the world, with an ambition for zero carbon power operation by 2030 when there is sufficient renewable generation. We are also providing advice to the Government on achieving a decarbonised power system by 2030. So, join the energy transformation and help shape the future. Your energy, our future, together.
About the National Energy System Operator (NESO)
In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system. NESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade‑offs between them. The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all. The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.
More information
This role closes on 05/02/2026 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office. We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.
Connection Charging Analyst - NESO in Warwick employer: National Grid
Contact Detail:
National Grid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Connection Charging Analyst - NESO in Warwick
✨Tip Number 1
Network like a pro! Reach out to current employees at NESO on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding NESO's mission and values. Show us how your passion for sustainability aligns with our goals. We love candidates who are genuinely excited about transforming the energy sector!
✨Tip Number 3
Practice your numerical and analytical skills before the interview. Brush up on Excel and be ready to discuss how you've used these skills in past roles. We want to see that you're not just a numbers person, but someone who can apply those skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the NESO team.
We think you need these skills to ace Connection Charging Analyst - NESO in Warwick
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Charging Analyst role. Highlight your numerical and analytical skills, and any relevant experience you have with customer relationships. We want to see how you fit into our vision of a cleaner energy future!
Show Your Passion: Let your enthusiasm for helping customers shine through in your application. Share examples of how you've gone above and beyond in previous roles to support clients or stakeholders. We’re all about teamwork and making a difference together!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate clarity, especially when it comes to complex topics like charging processes!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly. Plus, it shows you’re serious about joining us on this transformative journey in the energy sector.
How to prepare for a job interview at National Grid
✨Know Your Numbers
As a Charging Analyst, you'll be dealing with calculations and financial reconciliations. Brush up on your numerical skills and be prepared to discuss how you approach complex calculations. Maybe even bring examples of past projects where your analytical skills made a difference!
✨Understand the Charging Process
Familiarise yourself with the charging policies and processes relevant to NESO. Knowing how connection charges are calculated and the importance of customer communication will show that you're not just interested in the role but also in contributing to the team's success.
✨Excel is Your Best Friend
Since the job requires expert use of Microsoft Excel, make sure you can demonstrate your proficiency. Be ready to discuss any advanced functions or tools you've used in previous roles, and maybe even prepare a quick example of how you've used Excel to solve a problem.
✨Build Relationships
The role involves managing expectations and relationships with both internal and external stakeholders. Think of examples where you've successfully navigated challenging conversations or built strong working relationships. This will highlight your interpersonal skills and customer-focused mindset.
