At a Glance
- Tasks: Support the team by handling customer calls and managing administration tasks.
- Company: Join National Grid Electricity Distribution, a leader in energy solutions.
- Benefits: Flexible hours, full training, and potential for career progression.
- Other info: Enjoy a supportive environment with opportunities for growth.
- Why this job: Gain valuable experience while making a difference in your community.
- Qualifications: Strong communication skills and a willingness to learn.
The predicted salary is between 12000 - 15000 £ per year.
National Grid Electricity Distribution (NGED) in Torquay is recruiting for a 12-month fixed-term Team Support role, working 20 hours per week to support the Devon region with occasional travel to Exeter.
The role involves handling customer calls, coordinating work, and managing administration such as permits, invoicing, and scheduling.
Full training will be provided, with progression potential after 12 months.
#J-18808-Ljbffr
Dynamic Part-Time Team Support Administrator (20 hrs) in Torquay employer: National Grid
Join a forward-thinking company that values innovation and collaboration in the telecoms sector. With a strong commitment to employee development, we offer a hybrid working model that promotes work-life balance while providing opportunities for professional growth within the dynamic environment of the South West and South Wales. Our supportive culture encourages teamwork and ensures that you play a vital role in delivering secure and resilient communication solutions for the high-voltage electricity network.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamic Part-Time Team Support Administrator (20 hrs) in Torquay
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like National Grid and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at National Grid and let us see your personality shine through!
We think you need these skills to ace Dynamic Part-Time Team Support Administrator (20 hrs) in Torquay
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and National Grid.
Get Familiar with Our Brand:Before applying, take some time to learn about National Grid and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at National Grid
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress National Grid.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which National Grid will surely appreciate.
