At a Glance
- Tasks: Support the team by handling customer calls and coordinating various projects.
- Company: Join National Grid, a diverse and inclusive employer.
- Benefits: Enjoy 26 days leave, a pension scheme, and private healthcare.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Be part of a fast-paced environment where your skills make a difference.
- Qualifications: GCSEs in English and Maths, plus strong communication skills.
The predicted salary is between 25000 - 30000 € per year.
An opportunity is available for a Team Support based at our Tipton depot. Team Supports handle customer calls related to new supplies, faults and accommodate diverse tasks, including coordinating work projects, teams, craftspeople, and administrative duties such as permits, invoices, data entry, and weekly scheduling. You will work in a fast‑paced environment, meeting tight deadlines, requiring excellent communication and organisational skills.
Main Responsibilities
- Preparation of construction/maintenance/replacement work and coordination of team activities
- Coordination of the team’s response to network faults
- Responding to customer enquiries, verbally and in writing
- Assisting the Team Manager with work programming
- Inputting data into the appropriate database to support Field Teams
- Assisting other team members as required
Ideal Candidate
We are seeking an individual with strong customer service and communication skills, capable of working independently and prioritising tasks in a fast‑paced environment. You should have:
- English and Maths GCSE Grade C/Level 4 or above (or Functional Skills Level 2 or above); evidence of qualifications required prior to appointment
- Experience using Microsoft Office and confidence working with IT systems
- Previous financial experience considered advantageous
- Excellent written and verbal communication skills, consistently representing the company positively
Benefits
- 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
- Competitive contributory pension scheme (double match up to 12%)
- Annual Share Save plan
- Contributory private healthcare for you and your family
- Support via Employee Assistance Programme (including musculoskeletal and physiotherapy services)
- Free on‑site parking at all main sites
Things you need to know
Role is subject to satisfactory Barring Service (DBS) check; different levels of screening may apply. Applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points‑based immigration system. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin. National Grid is an equal opportunities employer committed to diversity, equity and inclusion.
Team Support Administrator in Tipton employer: National Grid
National Grid is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive benefits such as generous leave, a contributory pension scheme, and private healthcare, employees at the Tipton depot can thrive in a dynamic environment while contributing to meaningful projects. The company values diversity and inclusion, ensuring that all team members feel valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Team Support Administrator in Tipton
✨Tip Number 1
Get to know the company! Research National Grid and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and written communication, try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at National Grid.
We think you need these skills to ace Team Support Administrator in Tipton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Team Support Administrator role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills:Since excellent communication is key for this role, ensure your written application is clear and concise. Avoid jargon and keep it professional yet friendly – we want to see your personality shine through!
Highlight Relevant Experience:If you've got experience in customer service or administrative roles, make sure to showcase that! Mention specific tasks you've handled that relate to coordinating projects or managing data, as these are crucial for us.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at National Grid
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Support Administrator. Familiarise yourself with tasks like coordinating work projects and handling customer calls. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've successfully handled customer enquiries in the past. Whether it's through verbal or written communication, be ready to showcase your ability to represent the company positively.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is crucial. Think of specific instances where you've managed multiple tasks or met tight deadlines. Share these experiences during your interview to highlight your ability to prioritise effectively.
✨Brush Up on Your IT Skills
As the role involves using Microsoft Office and other IT systems, make sure you're comfortable with these tools. If you have any experience with data entry or financial tasks, be prepared to discuss it. This will show that you can hit the ground running!
