At a Glance
- Tasks: Lead the rollout of a new incident management platform to enhance safety culture.
- Company: Join National Grid, committed to improving safety and efficiency in electricity distribution.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and continuous improvement.
- Why this job: Make a real impact on safety reporting and compliance while developing your project management skills.
- Qualifications: Experience in IT project management and strong communication skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
We are serious about maturing our safety culture in NGED, and as a result we are changing the way we report and manage our SHE incident data.
We have a 12‑month interim opportunity for a Programme Delivery Manager (or Cority Incident Management Delivery Lead).
As the Programme Delivery Manager, you will lead the successful delivery and rollout of the Cority Incident Management platform across Electricity Distribution.
You will collaborate closely with the programme lead and manage cross‑functional teams, deliver on timelines, and ensure a smooth transition to the new incident management and reporting system.
This project‑based role is vital to ensuring National Grid can enhance incident management, safety reporting and compliance across Electricity Distribution, fostering a safer and more efficient operating environment.
The role offers a hybrid working approach: a mix of office and home working, which will be considered once initial training is complete and subject to business needs.
Key Responsibilities
- Lead the end‑to‑end delivery of the Cority platform rollout within Electricity Distribution, ensuring alignment with strategic safety and SHE objectives.
- Collaborate closely with the Product Owner to understand product vision and stakeholder requirements.
- Develop and manage detailed delivery plans, schedules and resource allocations to meet project milestones.
- Coordinate with IT&D, safety, operations and other relevant teams to ensure timely development, testing and deployment of Cority features.
- Map current and future state workflows and incident management processes.
- Oversee user acceptance testing (UAT) and coordinate stakeholder feedback to ensure the platform’s usability and effectiveness.
- Manage risks, issues and dependencies throughout the delivery lifecycle, escalating where necessary.
- Ensure effective communication of progress, risks and changes to all stakeholders, including senior management.
- Support change management activities, including training, documentation and user adoption strategies.
- Monitor delivery KPIs such as deployment timelines, user engagement and incident reporting improvements.
- Ensure compliance with internal standards, safety regulations and data security policies during deployment.
- Ideal Candidate
- Experience managing complex IT or software deployment projects, preferably in incident management or SHE domains.
- Excellent stakeholder management, communication and leadership skills.
- Ability to document processes and requirements clearly and experience conducting UAT activities.
- Ability to coordinate cross‑functional teams and manage multiple dependencies.
- Knowledge of safety, compliance and regulatory requirements in the electricity distribution sector is advantageous.
- Analytical mindset with a focus on delivery metrics and continuous improvement.
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Programme Delivery Manager in Tipton employer: National Grid
Join a forward-thinking company that values innovation and collaboration in the telecoms sector. With a strong commitment to employee development, we offer a hybrid working model that promotes work-life balance while providing opportunities for professional growth within the dynamic environment of the South West and South Wales. Our supportive culture encourages teamwork and ensures that you play a vital role in delivering secure and resilient communication solutions for the high-voltage electricity network.
