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- Tasks: Support the team by managing calls, coordinating projects, and handling admin tasks.
- Company: Join National Grid Electricity Distribution, powering over 8 million people across the UK.
- Benefits: Enjoy full training, potential salary progression, and a vibrant team culture.
- Why this job: Be part of a dynamic team making a real impact in energy distribution and sustainability.
- Qualifications: GCSE English and Maths Grade C/Level 4 or Functional Skills Level 2 required.
- Other info: Provisional interview dates are 19th and 20th June; DBS check required.
The predicted salary is between 24000 - 36000 £ per year.
An opportunity is available for a Team Support based in Redruth, West Cornwall. Our Team Supports take customer calls on everything from new supplies to faults. It’s a busy and diverse role that will also see you co-ordinating work projects, teams, Craftspeople and managing all associated administration. This might be applying for permits, raising invoices, inputting data or creating the team schedule for the week. Every day is different in this role, you’ll be relied on by many people and you’ll often be working to tight timescales. So you’ll need to be a good communicator who thrives in a busy environment and can bring excellent organisational skills. Representing the company to customers and our partners, working at the heart of a small team also requires lots of initiative and a proactive approach. You will have good keyboard skills and you’ll get full training on all our systems and applications. You will need English and Maths GCSE Grade C/Level 4 or above OR Functional Skills Level 2 or above to apply. Evidence of your qualifications will be required prior to appointment.
Provisional interview dates: 19th and 20th June.
Main Responsibilities
- The preparation of construction/maintenance/replacement work, and co-ordination of team activities.
- The co-ordination of the team’s response to network faults.
- Responding to customer enquiries both verbally and in writing.
- Assisting the Team Manager with work programming.
- The inputting of data into the appropriate database as support to the Field Teams.
- Assisting other Team Members as and when required.
Ideal Candidate
The successful candidate will need to be reliable, well organised and able to work as part of a small team. You must be able to work using your own initiative and have experience of Microsoft Office, although full training will be given on all applications used. Some financial experience would be beneficial. You should be able to communicate effectively both verbally and in writing and represent the Company positively at all times.
This role is subject to a satisfactory Barring Service (DBS) check. Depending on the role, different levels of screening and vetting are required. Some roles require a triannual check.
Team Support Administrator employer: National Grid
Contact Detail:
National Grid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Support Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Team Support Administrator role. Understanding the day-to-day tasks, such as coordinating team activities and managing customer enquiries, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your communication skills. Since this role involves responding to customer queries both verbally and in writing, practice articulating your thoughts clearly and concisely. Consider role-playing common scenarios you might encounter in the job.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule or project plan. This will not only demonstrate your ability to manage time effectively but also give you a practical example to discuss during your interview.
✨Tip Number 4
Research National Grid Electricity Distribution and their commitment to sustainability. Being knowledgeable about the company’s values and goals will allow you to align your answers with their mission, making you a more attractive candidate.
We think you need these skills to ace Team Support Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Team Support Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your organisational skills, communication abilities, and any experience with Microsoft Office. Mention specific examples of how you've successfully managed projects or coordinated teams in previous roles.
Show Initiative: Demonstrate your proactive approach in your application. Provide examples of situations where you took the initiative to solve problems or improve processes, as this is a key aspect of the role.
Proofread Your Application: Before submitting, thoroughly proofread your application for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at National Grid
✨Show Your Organisational Skills
As a Team Support Administrator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples of how you've successfully organised projects or schedules in the past, and be ready to discuss your approach to prioritising tasks under tight deadlines.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You might be asked to respond to customer enquiries during the interview, so think about how you would handle such situations.
✨Demonstrate Initiative
The ideal candidate is proactive and takes initiative. Be prepared to share instances where you've gone above and beyond in your previous roles. This could include identifying problems and proposing solutions without being prompted.
✨Familiarise Yourself with Microsoft Office
While full training will be provided, having a good grasp of Microsoft Office is essential. Brush up on your skills, especially in Excel and Word, as you may be asked about your experience with these tools during the interview.