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- Tasks: Monitor alarms and CCTV systems, responding to incidents in real-time.
- Company: Join National Grid Electricity Distribution, a leader in energy distribution.
- Benefits: Enjoy competitive pay, 26 days leave, pension scheme, and private healthcare.
- Why this job: Be part of a vital team ensuring safety and security for millions.
- Qualifications: Experience in monitoring or call-handling is a plus; strong attention to detail required.
- Other info: Flexible shifts in a dynamic control room environment with growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking to recruit several CCTV / ARC Operators to join our new Control Team based in Taunton. Reporting to the CCTV / ARC Team Leader, you will play a key role in providing continuous, professional alarm monitoring and security incident response within the Alarm Reporting Centre (ARC). As part of a 24/7 control room operation, you’ll help protect the safety and security of NGED’s people, assets, and operational sites. In this role, you’ll monitor security systems, respond to alarms and alerts, manage incoming calls, and escalate incidents in line with established procedures. Accuracy, attention to detail, and the ability to remain calm under pressure are essential to ensuring effective incident handling and maintaining operational resilience.
Training and shift pattern
Initial training will take place at our Lamby Way depot in Cardiff. You can expect a mixture of daytime and night-time training over a period of approximately 2–3 weeks. Travel, accommodation, and allowances will be provided in line with NGED policy. This is a 37‑hour per week role within a 24/7 operational environment. As part of this, you will work a 9-week rotating shift pattern covering days, evenings, nights, and weekends across seven days a week, including bank holidays. Shifts include weekday day (06:00–14:00) and evening (14:00–22:00) shifts, weekday night shifts (22:00–06:00, extending to 07:00 on Fridays), weekend day shifts (07:00–19:00), and weekend night shifts (19:00–07:00 on Saturdays and 19:00–06:00 on Sundays). You must therefore be flexible and able to work these hours in line with a specified rota provided in advance. Full training will be provided for this role.
Main Responsibilities
- Alarm & Incident Monitoring: Monitor security alarms, CCTV systems, and other monitoring platforms in real time. Accurately assess and respond to alarm activations in line with procedures. Escalate incidents appropriately, including liaison with emergency services where required.
- Incident Handling & Communication: Manage incoming calls and notifications relating to security events. Communicate clearly and professionally with internal teams, site contacts, and external partners. Provide timely and accurate information during live incidents.
- Logging, Reporting & Accuracy: Maintain accurate and detailed logs of all alarms, incidents, calls, and actions taken. Ensure records are completed in line with governance, audit, and compliance requirements. Support post-incident reviews by providing accurate information and timelines.
- Teamworking & Operational Support: Work collaboratively within a shift team to maintain continuous operational coverage. Support colleagues during high-volume or high-pressure periods. Follow shift handover processes to ensure continuity of information and situational awareness.
- Compliance & Professional Standards: Adhere to all security procedures, policies, and control room protocols. Maintain confidentiality and handle sensitive information appropriately. Comply with training requirements and maintain competence in systems and procedures.
The Ideal Candidate
- Experience in a control room, monitoring, call-handling, or operational environment.
- Strong attention to detail and ability to remain focused for extended periods.
- Ability to follow procedures accurately and consistently.
- Good IT skills with confidence using multiple systems.
- Clear verbal and written communication skills.
- Ability to remain calm and effective under pressure.
- Must be able to travel to site within a 60 minute period due to the criticality of the role.
- Familiarity with CCTV, alarm systems, or security operations (desirable).
- Experience working shifts or within a 24/7 operational setting (desirable).
National Security Vetting
As the post you are applying for attracts a National Security Vetting clearance there are further eligibility requirements, information can be found on the gov.uk website. To meet national security vetting requirements you will normally need to have been resident in the UK for at least 5 years for Security Clearance (SC) prior to the date of application. There are exceptions to this however and examples of these include: you have been serving overseas with HM Forces or in some other official capacity as a representative of HM Government; you were studying abroad; you were living overseas with parents.
About The Company
Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from: 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service; Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%); Annual Share Save plan; Life assurance x 4 annual salary; Contributory private healthcare scheme for you and your family; Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services; Free on-site parking at all our main sites.
Things you need to know
As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all applications in our recruitment system so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information at interview stage. If you require additional support to complete your online application, please email nged.recruitment@nationalgrid.co.uk. Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin. Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date. We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.
Contact Details
National Grid
Tel: 000 000 0000
Contact: Stacey Carrington (WP)
Email: VP3CB400AD.567@vacancyposter.com
ARC CCTV Operator in Taunton employer: National Grid
Contact Detail:
National Grid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ARC CCTV Operator in Taunton
✨Tip Number 1
Get familiar with the role! Dive into what being an ARC CCTV Operator involves. Understand the key responsibilities like monitoring alarms and incident handling. This way, you can speak confidently about how your skills match the job when you get that interview.
✨Tip Number 2
Practice your communication skills! As you'll be managing calls and liaising with teams, being clear and professional is a must. Try role-playing scenarios with friends or family to get comfortable with responding to incidents under pressure.
✨Tip Number 3
Show off your attention to detail! During interviews, share examples of how you've maintained accuracy in past roles. Whether it’s logging incidents or following procedures, demonstrating this skill will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and the company. Don’t wait too long; the sooner you apply, the better your chances!
We think you need these skills to ace ARC CCTV Operator in Taunton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in monitoring, call-handling, or operational environments. We want to see how your skills align with the role of a CCTV/ARC Operator!
Showcase Your Attention to Detail: Since accuracy is key in this role, emphasise any past experiences where you've had to maintain detailed logs or follow strict procedures. We love candidates who can demonstrate their ability to stay focused under pressure!
Communicate Clearly: In your application, use clear and professional language to reflect the communication skills we’re looking for. Remember, you’ll be managing calls and incidents, so showing off your verbal and written communication prowess is a must!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at National Grid
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a CCTV/ARC Operator. Familiarise yourself with alarm monitoring, incident response, and communication protocols. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Stay Calm Under Pressure
Given the nature of the job, it's crucial to demonstrate your ability to remain calm during high-pressure situations. Think of examples from your past experiences where you successfully managed stress or handled emergencies. This will reassure the interviewers that you can handle the demands of a 24/7 operational environment.
✨Highlight Attention to Detail
Accuracy is key in this role, so be prepared to discuss how you ensure precision in your work. Share specific instances where your attention to detail made a difference, whether in logging incidents or following procedures. This will showcase your suitability for the position.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, training processes, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
