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For Companies At a Glance
- Tasks: Lead initiatives to support vulnerable customers and drive social obligation projects.
- Company: Join National Grid, a leader in sustainable energy for over 8 million people.
- Benefits: Enjoy a competitive salary, hybrid working, bonuses, pension, and healthcare perks.
- Why this job: Make a real impact on communities while working in a dynamic, inclusive environment.
- Qualifications: Project management experience and strong communication skills are essential.
- Other info: DBS checks may be required; join us in building a sustainable energy future.
The predicted salary is between 55000 - 65000 £ per year.
Join to apply for the Social Obligations Manager role at National Grid.
This job was posted 1 week ago. Get AI-powered advice on this job and more exclusive features.
The role offers a salary range provided by National Grid, with actual pay based on skills and experience—discuss with your recruiter for details.
Base pay range
Direct message the job poster from National Grid for more information.
The Social Obligations Team manages NGED’s customer vulnerability strategy, supporting vulnerable customers through various programs and initiatives, including fuel poverty and low carbon transition services.
The position can be based in one of NGED’s operational areas, with regular attendance at offices in Castle Donington and Cardiff likely required. The role supports a hybrid working model, combining office and home working after initial training and depending on business needs.
Main Responsibilities
- Deliver NGED’s customer vulnerability strategy, achieving objectives related to smart energy and fuel poverty.
- Maximize benefits from the ED2 customer vulnerability incentives.
- Drive efficiency in social obligation projects, reducing costs and maximizing benefits for customers.
- Develop reporting mechanisms to update leadership on project progress and impact.
- Collaborate with the Customer Excellence team to align project delivery and stakeholder communication.
- Maintain and expand networks of referral and delivery partners.
- Coordinate data sharing and strategy development for the Priority Services Register (PSR).
- Represent the company in governance and project groups related to social obligations.
- Prepare and present regulatory submissions for incentives.
- Work with legal and compliance teams to ensure standards and audits, including BS ISO 22458, are met.
Ideal Candidate
Project Management
- Extensive experience managing multiple complex projects with high standards and minimal guidance.
- Experience designing engagement activities and managing high-value third-party contracts.
- Strong communication skills, proactive leadership, and stakeholder influencing abilities.
- Ability to articulate complex policy solutions clearly and effectively across channels.
- Excellent networking, negotiation, and written communication skills.
Stakeholders & Industry Experience
- Knowledge of regional stakeholder networks within NGED’s areas.
- Understanding of the regulated industry, including relationships with regulators and government.
- Experience working collaboratively with internal stakeholders in large organizations.
National Grid is committed to safeguarding and will require a DBS check depending on the role. Some roles may require triannual checks.
About Us
We’re NGED, managing electricity distribution for the Midlands, Southwest England, and South Wales, serving over 8 million people. Our workforce of 29,000 is dedicated to building a sustainable, inclusive energy future, addressing climate change, and exploring renewable energy sources.
Customer Excellence
Our team focuses on delivering customer service, value, and fairness, especially for vulnerable customers, aiming to be #1 in customer service scores. We offer a competitive salary (£65,000 – £78,000), bonuses, pension, healthcare, and other benefits.
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Social Obligations Manager employer: National Grid
Contact Detail:
National Grid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Obligations Manager
✨Tip Number 1
Familiarise yourself with the current trends and challenges in customer vulnerability strategies, especially in the energy sector. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the energy distribution field, particularly those involved in social obligations or customer service. Attend industry events or webinars to build connections that could provide insights or referrals for your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed complex projects in the past. Highlight your project management skills and how they relate to the objectives of the Social Obligations Manager role.
✨Tip Number 4
Research National Grid’s initiatives and values, particularly their focus on sustainability and customer excellence. Tailoring your discussions around these themes can show your alignment with their mission and enhance your candidacy.
We think you need these skills to ace Social Obligations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Social Obligations Manager position. Tailor your application to highlight how your skills and experiences align with the role.
Highlight Relevant Experience: Emphasise your project management experience and any previous work related to customer vulnerability strategies. Use specific examples to demonstrate your ability to manage complex projects and engage with stakeholders effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for social obligations and your understanding of the regulated industry. Make sure to articulate your communication skills and how you can contribute to NGED’s objectives.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at National Grid
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Social Obligations Manager. Familiarise yourself with NGED’s customer vulnerability strategy and be prepared to discuss how your experience aligns with their objectives, especially around smart energy and fuel poverty.
✨Showcase Project Management Skills
Highlight your extensive experience in managing complex projects. Be ready to provide specific examples of past projects where you achieved high standards with minimal guidance, as this is crucial for the role.
✨Demonstrate Communication Abilities
Strong communication skills are essential for this position. Prepare to articulate complex policy solutions clearly and effectively. Consider practising responses to common questions to ensure you convey your ideas confidently.
✨Network Knowledge
Familiarise yourself with regional stakeholder networks relevant to NGED. Be prepared to discuss your understanding of the regulated industry and how you have successfully collaborated with internal stakeholders in previous roles.