Shift Team Support Administrator

Job Introduction

Get AI-powered advice on this job and more exclusive features.

An exciting opportunity has become available for a Team Support working shifts in our Telecoms Network Management Centre (NMC) in Taunton.

The NMC Team Support provide support to our Engineers who maintain our Telecoms and SCADA Networks, working with our Field Operations, Design and Commercial teams to deliver a reliable, resilient and secure solution in a fast and evolving space.

The successful candidate may initially be appointed on a lower salary until all relevant courses and training are complete.

Hybrid or remote working is not possible with this role.

You will need English and Maths GCSE Grade C/Level 4 or above OR Functional Skills Level 2 or above to apply.

Evidence of your qualifications will be required prior to appointment.

Main Responsibilities

• Coordinating the team’s response to Telecoms Network and SCADA faults.
• Responding to customer enquiries both verbally and in writing.
• Administering access and supervision on communications sites.
• Use of computer systems as required by the role.
• Providing support to other team members as and when required.
• Managing your own working time to ensure that jobs are completed in the most efficient manner.
• Working with colleagues and customers to ensure a continuity of service.
• Working safely and in accordance with agreed National Grid procedures and techniques.

Ideal Candidate

You would ideally have experience of working in a Network Management Centre or Control Room environment.

You will be required to provide support within the National Grid Telecoms Network Management Centre, liaising with engineers, customers and contractors.

You should be committed to providing outstanding customer service and have an ability to communicate well with both colleagues and customers.

Ideally, have excellent computer skills particularly with Microsoft office at an intermediate level. You should also have the ability to learn new computer applications quickly.

A five-week shift pattern exists in the Telecoms Network Management Centre providing 24/7 coverage, the successful candidate will be expected to work the shift pattern as business needs direct.

For the initial three months there will be an intensive training program to be followed which will be during office hours before shift work starts.

Please note that successful candidates will be invited to interviews on Wednesday 29th October in Taunton.

Requirements

To meet national security vetting requirements, you will normally need to have been resident in the UK for at least 5 years for Security Clearance (SC) prior to the date of application.

Examples of exceptions: serving overseas with HM forces, studying abroad, living overseas with parents.

If you have further queries relating to NSV, please email: nged.recruitment@nationalgrid.co.uk

About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales.

Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve.

Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

National Grid Telecoms teams enable the electricity network to be managed remotely, enabling customers’ power to be restored more quickly without having to dispatch engineers into the location.