Senior Protection and Telecommunication Instructor

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

At National Grid, we aim to create an environment where everyone is welcomed for who they are and where our differences are celebrated. We utilize the insights of our employees that come from all different cultures, backgrounds, and beliefs to better serve our customers and communities.

National Grid is hiring a Senior Protection and Telecommunication Instructor. This role is located in our Syracuse, NY location.

Job Purpose

The Protection & Telecommunication Instructor is responsible for delivering high-quality, technical training programs focused on protection, telecommunication and complex metering systems within the utility sector. This role prioritizes hands-on instruction and practical application, ensuring that participants gain comprehensive knowledge and skills necessary for effective operation and maintenance of protection, telecommunication and metering equipment. The instructor will develop and implement training curricula, facilitate engaging learning experiences, and assess participant performance to uphold the highest standards of safety and technical proficiency. By fostering a culture of continuous improvement and excellence, the Lead Instructor will contribute to the overall competency and effectiveness of the Protection & Telecommunication workforce at National Grid.

Key Accountabilities

• Delivery of Training Programs: Conduct high-quality, technical training sessions focused on protection, metering and telecommunication systems, ensuring hands-on instruction and practical application for learners with diverse levels of expertise.
• Curriculum Development: Collaborate with subject matter experts and stakeholders to create, revise, and enhance training curricula, integrating industry best practices and emerging trends to ensure relevance and effectiveness.
• Assessment and Evaluation: Conduct comprehensive assessments and evaluations to measure the effectiveness of training programs, identifying areas for improvement and implementing necessary changes to enhance learning outcomes.
• Collaboration and Innovation: Engage with the Business Unit and relevant entities to stay informed about technological advancements in the field, working alongside the Innovation and Design team to incorporate updates into training materials and delivery methods.
• Feedback Integration: Gather insights and feedback from the business regarding trends that impact the quality of field operations, using this information to continuously improve training content and delivery.
• Training Coordination: Proactively coordinate and schedule training sessions, ensuring optimal utilization of resources and effective delivery of training programs.
• Technical Assistance: Provide advanced technical assistance and guidance to learners during training sessions, focusing on optimizing learning objectives for individuals with diverse neurological profiles.
• Record Maintenance: Ensure the maintenance of accurate records related to training activities, attendance, and learner performance to support continuous improvement and accountability.
• Practical Simulations: Conduct practical advanced simulations of field operations, providing learners with hands-on experience that enhances their understanding and application of technical concepts.
• Subject Matter Expertise: Serve as a Subject Matter Expert for all levels of Field Operations, offering expertise to represented and management employees, as well as external vendors and contractors, to support operational excellence
• Industry Knowledge: Possess skills across relevant topics within the protection, telecommunication and metering utility industry, maintaining all necessary qualifications, certificates, and licenses required to effectively perform assigned tasks.
• Instructional Skills: Demonstrate the ability to instruct and provide guidance across all progression levels of curriculum content, ensuring that all learners receive appropriate support.
• Organizational Skills: Demonstrate strong organizational and time management skills to effectively coordinate training sessions and manage multiple responsibilities.
• Instructional Design Mastery: Exhibit mastery of instructional design principles and adult learning methodologies to create effective and engaging training experiences.
• Communication Skills: Possess excellent communication and interpersonal skills to effectively engage with learners and collaborate with stakeholders.
• Collaboration: Collaborate effectively with other subject matter experts and stakeholders both internally and externally on curriculum, course delivery, and policy changes to ensure alignment and quality.
• Organizational Skills: Demonstrate strong organizational and time management skills to effectively coordinate training sessions and manage multiple responsibilities.

Qualifications

Essential Qualifications:

• High School diploma or equivalent.
• Bachelor\’s Degree with three years of experience in protective relaying or a similar technical field, including customer service and employee supervision, OR Associate’s degree with five years of experience in protective relaying or a similar technical field, including customer service and employee supervision, OR minimum of seven years of experience in protective relaying or an equivalent combination of education, training, and experience.
• Experience in protective relaying, telecommunications and metering.

Preferred Qualifications:

• Experience in technical instruction.
• Experience in course development.
• Experience in protective relay and/or telecommunication and meter testing.

Job Dimensions

• Assume supervisory responsibilities of 8 to 12 employees during training sessions, including managing time effectively and approving student progressions.
• Responsible for administering and documenting federally mandated exams in accordance with state and federal regulatory requirements.

Salary

$116,000 – $139,000 a year

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.