At a Glance
- Tasks: Be the first responder to restore electricity and ensure customer satisfaction.
- Company: Join National Grid Electricity Distribution, a leader in energy solutions.
- Benefits: Competitive salary, company vehicle, and opportunities for professional growth.
- Other info: Join a diverse team committed to a sustainable energy future.
- Why this job: Make a real difference in people's lives while working in a dynamic environment.
- Qualifications: Level 2 Electrical qualification and strong customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
An opportunity is available for an Electricity Distribution Network First Responder to join us, based at our depot in Redruth. Our electrical engineers are the backbone of our organisation and play a pivotal role in restoring electricity supplies for our customers. Working alone, you will often be the first person our customers meet and we hope, the colleague who resolves their issue. You will have strong links to other Field Operations teams who can support onsite, when necessary, but on the whole, you will be the face of National Grid onsite, providing solutions and an exceptional customer experience.
- Loss of supply at their property
- Safety concerns on our network
- Carrying out asset inspections
- Fitting meter isolator switches
You will work 37 hours a week and subject to business need there may be requirement to undertake standby duties to provide coverage for our customers 24/7. You are required to hold a recognised Level 2 Electrical qualification (NVQ/City & Guilds) or equivalent. Evidence of your stated qualifications will be required on appointment. We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so we recommend submitting your application as soon as possible.
Ideal Candidate
The ideal candidate for this role will put health and safety at the forefront of everything they do, having an understanding of ESQCR & Electricity at Work Regulations whilst also driving a safety culture that is everyone’s responsibility. You will be experienced in electrical installation for commercial & domestic property for example, and will have held customer facing roles previously which have helped develop excellent customer service and communication skills. A full UK/EU driving licence is essential; we will provide access to a Company vehicle for business use only. Subject to business need, there may be opportunity to broaden your duties depending on your skill set to carry out switching at HV. You will be eligible for an annual allowance for this additional work. Holding a NRSWA qualification or understanding of NRSWA legislation is desirable however full training can be provided.
About Us
We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses. National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
Electricity Distribution Network - First Responder in Redruth employer: National Grid
At National Grid Electricity Distribution, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises health and safety while fostering employee growth. Based in Redruth, our team enjoys the unique advantage of working in a dynamic environment where they can make a real difference in the lives of over 8 million customers, with opportunities for further training and development in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Electricity Distribution Network - First Responder in Redruth
✨Tip Number 1
Get to know the company! Research National Grid and understand their values, especially around safety and customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a First Responder, you'll be the face of the company for customers. Role-play scenarios with friends or family to get comfortable explaining technical issues in simple terms and providing solutions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining National Grid and ready to contribute to our mission of delivering exceptional service.
We think you need these skills to ace Electricity Distribution Network - First Responder in Redruth
Some tips for your application 🫡
Show Your Qualifications:Make sure to highlight your Level 2 Electrical qualification (NVQ/City & Guilds) or equivalent in your application. We want to see that you have the right skills and experience to be a part of our team!
Emphasise Customer Service Skills:Since you'll be the face of National Grid for our customers, it's crucial to showcase your previous customer-facing roles. Tell us about how you've resolved issues and provided exceptional service in the past.
Safety First!:We take health and safety seriously, so make sure to mention your understanding of ESQCR & Electricity at Work Regulations. Show us that you're committed to driving a safety culture in everything you do.
Apply Early!:We might close the vacancy early if we get enough suitable applications, so don’t wait! Head over to our website and submit your application as soon as possible to avoid missing out on this opportunity.
How to prepare for a job interview at National Grid
✨Know Your Stuff
Make sure you brush up on your electrical knowledge, especially around ESQCR and Electricity at Work Regulations. Being able to discuss these topics confidently will show that you’re serious about safety and compliance, which is crucial for this role.
✨Customer Service is Key
Since you'll be the face of National Grid for customers, prepare to share examples of how you've handled customer interactions in the past. Think about times when you resolved issues or provided exceptional service, as this will highlight your communication skills.
✨Show Your Problem-Solving Skills
Be ready to discuss how you approach problem-solving, especially in high-pressure situations. You might be asked to describe a time when you had to think on your feet to resolve an electrical issue, so have a few scenarios in mind.
✨Ask Questions
Don’t forget to prepare some questions for your interviewers! This shows your interest in the role and the company. You could ask about the team dynamics, training opportunities, or how they handle emergency situations, which ties back to your potential responsibilities.
