At a Glance
- Tasks: Lead a team of Planners, ensuring efficient scheduling and excellent customer service.
- Company: Join National Grid Electricity Distribution, powering communities across the Midlands and beyond.
- Benefits: Starting salary of £43,491, increasing to £47,197 post-training, plus great career development.
- Other info: Inclusive workplace celebrating diversity, with opportunities for personal and professional growth.
- Why this job: Make a real impact in a dynamic environment focused on clean energy and community service.
- Qualifications: Strong leadership skills, team management experience, and a knack for problem-solving.
The predicted salary is between 43491 - 47197 € per year.
An opportunity is available for a Planning Team Leader based at Leicester or Kettering.
Reporting to the Team Manager you will supervise a group of Planners and Admin Assistants. Your role is to ensure work is scheduled and delivered efficiently, and carried out safely and in line with H&S requirements.
You will be responsible for the effective performance of your team, driving performance improvement through individual 1:1s, leading the team’s productivity and delivering excellent customer service. As a Team Leader, you will lead by example and prioritise building strong relationships, trust and a supportive working environment for your team.
Working closely with colleagues across the Field Operations teams to support the wider business with work volumes & customer service is essential to ensure success in this role.
* Please note the starting salary will be £43,491 until training is successfully completed at which point will increase to £47,197.
This role is subject to a satisfactory Barring Service (DBS) check. Depending on the role different levels of screening and vetting are required. Some roles require a triannual check.
Main Responsibilities
- Monitor Connection dashboards; including BMCS Time to Connect, Time to Quote, GS & KPIs
- Support the Planning Team Manager and lead your team to ensure full compliance of H&S policy
- Mentor and develop the team, acting as a role model and driving performance through effective leadership
- Support team with Quotation and Delivery issues
- Ensure work is carried out in line with policy &operating procedures
- Ensure our people have the appropriate training & work authorisations to support a safe and productive working environment
- Effectively ensure your team’s productivity and take action to maintain high performance standards
- Respond quickly and professionally to customer complaints to reach a satisfactory resolution for the customer and NGED (National Grid Electricity Distribution)
- Approve purchase orders within financial authorisation limits
- Monitor efficiency & finances of small projects and project closure process
- Approve projects creation in internal system
- Approve customer refunds on enquiries within financial authorisation limits
- Review / approve contractor invoices in crown for SSA / SSB projects
- Support the Planning Team Manager with customer service feedback and implementing learning opportunities
Ideal Candidate
We are looking for an excellent communicator, who is organised and has the ability to problem solve and plan ahead.
We’re looking for someone who has a proven track record of managing teams,and is experienced in being an escalation point for both internal and external stakeholders.
What you’ll need:
A good understanding of Health & Safety Legislation and Electricity Safety/Quality & Continuity regulations, or the ability/willingness to quickly develop this
A willingness and ability to understand NGED planning & design policies
An understanding of the distribution business or the ability/willingness to quickly develop this
The demonstrable ability to effectively manage and drive performance
Some Commercial and Financial awareness
About Us
We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.
National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
#J-18808-LjbffrPlanning Team Leader in Leicester employer: National Grid
At National Grid Electricity Distribution, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Planning Team Leader in Leicester or Kettering, you will benefit from competitive salaries, comprehensive training, and the opportunity to lead a dedicated team while contributing to a sustainable energy future. Join us to make a meaningful impact in a dynamic environment where your leadership skills can thrive and be recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Planning Team Leader in Leicester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at National Grid Electricity Distribution on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for that interview by practising common questions related to team leadership and performance management. We want to show off our skills in driving productivity and building strong relationships, so let’s nail those responses!
✨Tip Number 3
Research the latest trends in health and safety legislation relevant to the electricity distribution sector. Being knowledgeable will help us stand out as a candidate who’s ready to lead with compliance and safety in mind.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Planning Team Leader in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Planning Team Leader role. Highlight your experience in managing teams and your understanding of H&S legislation, as these are key aspects of the job.
Showcase Your Leadership Skills:We want to see how you lead by example! Share specific examples of how you've driven performance improvements in your previous roles. This will help us understand your approach to mentoring and developing a team.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your skills and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at National Grid
✨Know Your Stuff
Make sure you brush up on Health & Safety legislation and the specifics of electricity distribution. Being able to discuss these topics confidently will show that you're serious about the role and understand its importance.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you’ve driven performance improvements or resolved conflicts. This will demonstrate your capability as a Planning Team Leader.
✨Be Customer-Focused
Since customer service is key, be ready to discuss how you've handled customer complaints or feedback in previous roles. Highlight your approach to ensuring customer satisfaction and how it aligns with the company's values.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask questions about their experiences and the team culture. This not only shows your interest but also reflects your ability to foster strong relationships within a team.
