Operations Team Leader - Fault Team

Help drive forward performance and give our large teams the support they need in the field. You'll need to be depot-based and comfortable with regular travel throughout the area.

Pay: Starting salary £45,492 moving to £49,369 on completion of training.

About Us: We're National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses. National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues - who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

Main Responsibilities:

• Ensuring your team's adherence to Health and Safety regulations.
• Efficient scheduling of work activities.
• Collaboration with other teams to manage workload.
• Driving team productivity and individual performance management.
• Maintaining a full schedule of work for the team.
• Ensure our people have the appropriate training and work authorisations to support a safe and productive working environment.
• Respond quickly and professionally to customer complaints.

The Ideal Candidate: We are looking for an individual with experience of working within a utilities or similar operational environment, who is comfortable operating in a fast-paced, reactive and often pressurised setting. The successful candidate will ideally have experience within a safety-critical and/or regulated industry and be able to demonstrate sound judgement, effective prioritisation and independent decision-making when managing changing operational demands. The role requires a proven people leader who can:

• Lead, motivate and develop a team to deliver safe and effective operational performance.
• Prioritise workloads and manage competing demands in a reactive environment.
• Make informed decisions independently and take ownership of outcomes.
• Manage performance and support the development of individuals within their team.
• Act as a point of escalation for both internal and external stakeholders.
• Build strong working relationships with craft colleagues, operational teams, contractors and customers.
• Communicate clearly and confidently with a wide range of audiences.
• Identify problems, develop practical solutions and plan ahead using their own initiative.
• Demonstrate strong organisational skills and attention to detail.
• Use IT systems effectively to manage workloads, resources and performance.
• Commercial and financial awareness would be advantageous.

Knowledge and Experience:

• Electricity Safety.
• Health & Safety Legislation.
• Quality and Continuity Regulations 2002 (ESQCR).
• Electricity at Work Regulations 1989.
• Electricity distribution operations.
• Craft roles and activities undertaken within a distribution business.
• New Roads and Street Works Act (NRSWA) legislation.
• A NRSWA qualification or understanding of NRSWA legislation is desirable; however, full training can be provided.
• You must hold a full, valid UK/EU driving licence as you will be required to carry out site visits.

Selection Process: We are looking to hold a two-stage selection process for this role. Stage 1 will consist of a competency-based interview, and these are currently scheduled to take place between 9 and 11 September. Stage 2 will consist of a role-based assessment and second interview. Candidates who progress to Stage 2 will be advised of assessment dates following completion of the first stage.

About The Company: Joining the UK's leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

• 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service.
• Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%).
• Annual Share Save plan.
• Contributory private healthcare scheme for you and your family.
• Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services.
• Free on-site parking at all our main sites.

Things you need to know: National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship.

All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin. As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture.