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- Tasks: Lead a team to ensure smooth Control Centre operations and exceptional customer service.
- Company: Join a dynamic team in the Midlands Control Centre.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Why this job: Make a real impact by driving performance and supporting your team's success.
- Qualifications: Leadership skills and a passion for customer service are essential.
- Other info: Flexible working hours may be required during peak operational times.
The predicted salary is between 36000 - 60000 £ per year.
Join our Midlands Control Centre Team as a Team Leader within our Control Operations Support function. In this pivotal role, you’ll ensure the smooth running of our Control Centre operations by leading a team that plays a vital part in our service delivery. You’ll be responsible for driving performance, supporting your team to excel, maximising potential and ensuring they’re equipped to deliver exceptional customer service.
This is a full‑time, 37‑hour‑per‑week role based in our Castle Donington depot, requiring you to be on site five days a week. Whilst your core working pattern will follow daytime office hours, there may be occasions where you are needed to be flexible to provide shift cover or to support operational needs especially during storm periods.
In this position, you will manage a team of Control Support Staff who work a variety of shift patterns, including days, evenings, weekends.
Team Leader - Control Operations Support in London employer: National Grid
Contact Detail:
National Grid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Control Operations Support in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Control Operations Support team. They can give you insider info on what it’s really like and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively.
✨Tip Number 3
Show your passion for the role! During interviews, share specific examples of how you’ve driven performance and supported your team in previous roles. This will demonstrate that you’re ready to lead in our Control Centre.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Team Leader - Control Operations Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Team Leader role. Highlight any leadership experience and customer service achievements to show us you’re the right fit for our Control Operations Support team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about leading a team and how you can drive performance in our Control Centre. Be genuine and let your personality come through!
Showcase Your Flexibility: Since the role may require flexibility, mention any past experiences where you’ve adapted to changing schedules or supported operational needs. This will demonstrate to us that you’re ready to step up when needed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at National Grid
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Leader in Control Operations Support. Familiarise yourself with the key aspects of the job, such as performance management and customer service delivery, so you can confidently discuss how your experience aligns with these requirements.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities. Think about times when you've successfully led a team, resolved conflicts, or motivated others to achieve their best. This will demonstrate your capability to drive performance and support your team effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making under pressure. Practice responding to situations like managing a team during peak operational times or handling customer complaints, as this will show your readiness for the challenges of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, the challenges they face, or how success is measured in the Control Centre. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
