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- Tasks: Lead a team to ensure smooth Control Centre operations and exceptional customer service.
- Company: Join a dynamic team in the South West & Wales Control Centre.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Why this job: Make a real impact by driving performance and supporting your team's success.
- Qualifications: Leadership skills and a passion for customer service are essential.
- Other info: Flexible working hours may be required during peak operational times.
The predicted salary is between 36000 - 60000 £ per year.
Join our South West & Wales Control Centre Team as a Team Leader within our Control Operations Support function. In this pivotal role, you’ll ensure the smooth running of our Control Centre operations by leading a team that plays a vital part in our service delivery. You’ll be responsible for driving performance, supporting your team to excel, maximising potential and ensuring they’re equipped to deliver exceptional customer service.
This is a full‑time, 37‑hour‑per‑week role based in our Cardiff depot, requiring you to be on site five days a week. Whilst your core working pattern will follow daytime office hours, there may be occasions where you are needed to be flexible to provide shift cover or to support operational needs especially during storm periods.
In this position, you will manage a team of Control Support Staff who work a variety of shift patterns, including days, evenings, weekends.
Team Leader - Control Centre Operations Support in London employer: National Grid
Contact Detail:
National Grid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Control Centre Operations Support in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Control Centre Team on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding the key responsibilities of a Team Leader. Think about how your past experiences align with driving performance and supporting your team to excel.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've maximised potential in your previous roles and delivered exceptional customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our Cardiff depot team.
We think you need these skills to ace Team Leader - Control Centre Operations Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Team Leader role. Highlight your leadership experience and any relevant skills that align with our Control Centre operations. We want to see how you can drive performance and support your team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience makes you the perfect fit for leading our Control Support Staff. Let us know how you can help deliver exceptional customer service.
Showcase Your Flexibility: Since the role may require flexibility, mention any previous experiences where you've adapted to changing circumstances. We appreciate candidates who can step up during busy times, especially during storm periods!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get to know you better. Don’t miss out on this opportunity to join our fantastic team!
How to prepare for a job interview at National Grid
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Leader in Control Centre Operations Support. Familiarise yourself with the key tasks, such as driving performance and supporting your team. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved performance. Be ready to discuss how you motivate others and handle challenges. This is your chance to shine a light on your leadership style and how it aligns with their expectations.
✨Emphasise Customer Service Excellence
Since this role involves delivering exceptional customer service, think of specific instances where you've gone above and beyond for customers. Highlight your approach to ensuring your team is equipped to provide top-notch service, especially during high-pressure situations like storm periods.
✨Be Ready for Flexibility Questions
Given the nature of the job, be prepared to discuss your availability and willingness to adapt to different shift patterns. Show that you understand the importance of flexibility in this role and share any relevant experiences where you've successfully managed changing schedules.
