Flexibility Commercial Officer in London

Main Responsibilities

• Act as a day-to-day point of contact for Flexibility Service Providers (FSPs), supporting their end-to-end participation journey from initial engagement to onboarding, trading support and settlement processes.
• Contribute to the marketing and promotion of flexibility opportunities across various channels, helping to grow participation in the market.
• Prepare and maintain market documentation, including website contents and guidance documents.
• Support the management of customer relationships, ensuring FSPs receive accurate information and timely responses to queries.
• Maintain and update internal systems to track customer interactions and support the monitoring of FSP performance.
• Work closely with internal teams to ensure the effective delivery of flexibility services.
• Act as an internal advocate for FSPs, identifying opportunities to improve customer experience and ensuring that new products, processes and systems deliver genuine value.

Ideal Candidate

• Basic understanding or strong interest in energy markets or flexibility services.
• Commercial background or experience supporting procurement, contracts or customer onboarding (advantageous but not essential).
• Good communication skills, written and verbal, with the ability to build and maintain relationships with internal and external stakeholders.
• Comfortable working with data and systems (e.g., Excel, CRM tools) with good attention to detail.
• Proactive, problem‑solving mindset, able to identify issues and escalate where appropriate.
• Well organised and reliable, able to manage multiple priorities and work independently and as part of a team.
• Able to understand the impact of activities on customers, the public and the environment, confident in managing the health, safety and quality of work.
• Flexible attitude, willing to undertake other duties as required.
• Will meet a satisfactory Barring Service or DBS check, as required.

Benefits

• 26 days paid leave plus 8 bank holidays (up to 28 days with continuous service);
• Competitive contributory pension scheme with double match up to 12%;
• Annual Share Save plan;
• Contributory private healthcare for you and your family;
• Employee Assistance Programme;
• Free on‑site parking at main sites.

Equal Opportunities

As an equal opportunities employer committed to Diversity, Equity and Inclusion, we celebrate individual difference and actively recruit from diverse backgrounds.

Working Arrangements

Hybrid working is available after initial training and in line with business needs.

Immigration

National Grid is unable to offer sponsorship for employment under the UK points‑based immigration system. Applicants must have the legal right to work in the UK.