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- Tasks: Restore electricity supplies and resolve incidents at customer properties.
- Company: Join National Grid Electricity Distribution, a leader in energy solutions.
- Benefits: Enjoy 26 days paid leave, competitive pension, and private healthcare.
- Other info: Diverse workplace with opportunities for growth and development.
- Why this job: Be the hero who brings power back to communities, 24/7.
- Qualifications: Level 2 Electrical qualification and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join National Grid Electricity Distribution as an Electricity Distribution Network First Responder based at our depot in Gloucester. Electrical engineers are pivotal in restoring electricity supplies for customers, often serving as the first point of contact and the face of National Grid onsite.
Key Responsibilities
- Restore electricity supplies for customers.
- Act as the first point of contact, resolving incidents at customers’ properties.
- Conduct asset inspections and fit meter isolator switches.
- Work largely independently while coordinating with field operations teams when necessary.
- Provide standby coverage to support customers 24/7 when required.
- Where qualified, perform switching at HV and receive an annual allowance for this additional work.
Qualifications & Experience
- Recognised Level 2 Electrical qualification (NVQ/City & Guilds) or equivalent, evidence to be provided on appointment.
- Experience in electrical installation for commercial and domestic property.
- Prior customer‑facing roles demonstrating strong service and communication skills.
- Full UK/EU driving licence; a company vehicle will be provided for business use.
- Desirable: NRSWA qualification or understanding of the legislation (training available).
- Will undergo a satisfactory Barring Service (DBS) check; additional checks may apply for certain duties.
Working Hours & Conditions
- 37 hours a week, with the possibility of standby duties to provide customer coverage 24/7.
Benefits
- 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service.
- Competitive contributory pension scheme (double match up to 12%).
- Annual Share Save plan.
- Contributory private healthcare scheme for you and your family.
- Employee Assistance Programme, musculoskeletal and physiotherapy services.
- Free on‑site parking at all main sites.
Equality, Diversity and Inclusion
National Grid Electricity Distribution is an equal opportunities employer committed to diversity, equity and inclusion. We celebrate individual differences and actively seek to increase representation from diverse backgrounds.
Electricity Network First Responder in London employer: National Grid
Contact Detail:
National Grid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electricity Network First Responder in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local events or join online forums related to electricity distribution. You never know who might have a lead on a job or can give you insider tips!
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your customer service experience and technical skills, as these are key for the Electricity Network First Responder role.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s the best way to ensure your application gets seen by the right people. Let’s get you that Electricity Network First Responder position!
We think you need these skills to ace Electricity Network First Responder in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in electrical installation and customer service. We want to see how your skills match the role of an Electricity Network First Responder, so don’t hold back on showcasing your qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with National Grid and how your background makes you the perfect fit for this role. Keep it friendly and professional – we love a personal touch!
Showcase Your Qualifications: Don’t forget to mention your Level 2 Electrical qualification and any other relevant certifications. If you have experience with HV switching or NRSWA qualifications, make sure to highlight those too. We’re looking for candidates who are ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at National Grid
✨Know Your Stuff
Make sure you brush up on your electrical knowledge, especially around the qualifications mentioned like NVQ/City & Guilds. Be ready to discuss your experience in electrical installations and how it relates to both commercial and domestic properties.
✨Customer Service is Key
Since this role involves being the first point of contact for customers, think about examples from your past roles where you've excelled in customer service. Prepare to share how you resolved issues and communicated effectively with clients.
✨Show Your Independence
This job requires a lot of independent work, so be prepared to talk about times when you've successfully worked alone. Highlight your ability to make decisions and coordinate with teams when necessary, as this will show you're ready for the responsibilities of the role.
✨Be Ready for the Unexpected
Given the nature of the job, you might face unexpected situations. Think of scenarios where you've had to adapt quickly or handle emergencies. This will demonstrate your problem-solving skills and readiness for standby duties.