At a Glance
- Tasks: Support field operations by coordinating training, onboarding, and IT support for staff.
- Company: Join National Grid, a leader in delivering safe and secure energy.
- Benefits: Competitive salary, career advancement opportunities, and a commitment to diversity.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Make a real impact in the energy sector while developing your skills.
- Qualifications: 1-3 years in IT or operations; strong technical and communication skills required.
The predicted salary is between 114000 - 134000 £ per year.
About us
National Grid is hiring a Senior Analyst for our Electric Field Operations department in Worcester, MA.
Every day we deliver safe and secure energy to homes, communities, and businesses.
We are there when people need us the most.
We connect people to the energy they need for the lives they live.
The pace of change in society and our industry is accelerating, and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow.
This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
Job Purpose
This role supports supervisors, field workers, and business partners by coordinating training, onboarding, mobile devices, applications, equipment, fleet, vendor, accounting, and compliance activities while ensuring work is documented and delivered within agreed timelines, schedules, quality expectations, and safety standards.
- Key Accountabilities
- Provide support for supervisors, field workers, and other staff members.
Ensuring they are wellequipped to utilize required systems, tools, training, equipment, and processes effectively.
- Coordinate onboarding activities and provide support to new and existing employees through fieldfacing guidance, training support, and timely follow-up.
- Develop and maintain training guides for business applications and field processes, including Keolis, DOT Beacon Insight & Supervision, Learning Link, ARCOS, Rollcall, mobile applications, and other operational tools.
- Support training coordination and compliance activities, including Keolis training, AET training, ART training compliance, progression test scheduling/reporting, Learning Link tickets, overdue training follow-up, class registration, and payment support.
- Participate in focus groups, training sessions, and user acceptance testing; provide time-sensitive communication and operational feedback on behalf of Field Operations for applications such as ARCOS and ARIBA.
- Provide personal IT and mobile device support for OHL and O&M departments, including laptops, i Pads, i Phones, OT PAW devices, mobile deployments, application access, and device training.
- Provide ARCOS and Rollcall support, including reports, logins, training clearances, and issue resolution.
- Prepare AVLS equipment outage reports, track vehicles requiring Code Blue or AVLS attention, coordinate local Code Blue testing, and follow up on related tickets.
- Provide support and training for applications such as Cascade, Tap Talk, Aspen, Doble Database/DTA Web, EMS/ADMS, Horizon, Samsara, TOMS Maintenance System, Smart App, and SAP.
- Work with supervisors to make sure vehicles/equipment are being charged appropriately to improve on fleet utilization
- Identify and resolve accounting discrepancies, provide quality assurance follow-up, and train crews on accurate accounting charges.
- Actively coordinate and support operations meetings, staff meetings, safety meetings, specialized trainings, EOP rollouts, double pole form sign-offs, material/stock room support, and other field operations needs as assigned.
Qualifications
- 1-3 years working experience within IT, utility operations, operations coordination, training coordination, field operations, or a related field required.
- Strong technical background in IT support, mobile device support, application support, training, and field-facing user assistance.
- Knowledge of National Grid business operations, company policies, safety standards, and operational practices preferred.
- Proficient in Microsoft Office products, including Excel, Word, and Power Point; experience with SAP, Smart App, Learning Link, ARCOS, Rollcall, and mobile applications preferred.
- Experience with one or more operational applications preferred, including Cascade, Tap Talk, Aspen, Doble Database/DTA Web, EMS/ADMS, Horizon, Samsara, TOMS Maintenance System, Beacon Insight & Supervision, and related systems.
- Ability to work independently and collaboratively in a fast-paced environment; strong attention to detail, follow-through, documentation, reporting, communication, and customer service skills required.
- Valid driver's license with a safe driving history that meets National Grid's Safe Driver policy required.
- More Information
- #LI-ES1
- Salary
National Grid will not be providing visa sponsorship for this position now or in the future.
You must have the ability to work without a need for current or future visa sponsorship.
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view
NYC Local Law 144.
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.
Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class.
We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.
National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.
Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment.
National Grid complies with all applicable federal, state, and local anti-discrimination laws.
We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.
Senior Analyst, Technology Operations and Service in Leeds employer: National Grid
Join a forward-thinking company that values innovation and collaboration in the telecoms sector. With a strong commitment to employee development, we offer a hybrid working model that promotes work-life balance while providing opportunities for professional growth within the dynamic environment of the South West and South Wales. Our supportive culture encourages teamwork and ensures that you play a vital role in delivering secure and resilient communication solutions for the high-voltage electricity network.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Analyst, Technology Operations and Service in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what National Grid values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges National Grid might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at National Grid!
✨Direct Apply to National Grid
Let's not forget to apply directly through the National Grid website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Analyst, Technology Operations and Service in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at National Grid.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at National Grid. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at National Grid
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
