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- Tasks: Lead customer and stakeholder engagement strategy for a smarter, cleaner electricity network.
- Company: Join National Grid Electricity Distribution, shaping the future of energy in the UK.
- Benefits: Competitive salary, electric car allowance, bonus, and flexible benefits.
- Why this job: Make a real impact on the UK's transition to net zero while championing customer voices.
- Qualifications: Experience in stakeholder engagement and strong strategic skills required.
- Other info: Hybrid role with opportunities for career growth and a focus on inclusion.
The predicted salary is between 73000 - 91000 £ per year.
The Role
Location: Hybrid – East Midlands / Bristol / South Wales / London with UK travel
Salary: Competitive + bonus + benefits
Shape the Future of Customer and Stakeholder Engagement at National Grid Electricity Distribution
At National Grid Electricity Distribution (NGED), we\’re building the electricity network of the future – one that\’s smarter, cleaner, and fairer.
As we prepare for the next price control period (RIIO-ED3), we are seeking a senior leader to take ownership of our customer and stakeholder engagement strategy and ensure that the voices of our customers, communities and stakeholders are at the heart of our decisions.
This is a unique opportunity to influence how we plan, invest and deliver across our distribution network, ensuring we meet Ofgem\’s expectations and play a leading role in enabling the UK\’s transition to net zero.
What\’s in it for you?
Competitive Salary between £73,000 p.a. to £91,000 p.a. Depending on experience.
As well as your base salary, you will receive an electric company car or car allowance, a bonus based on personal and company performance (up to 40% and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice technology schemes, support via employee assistance lines and matched charity giving to name a few.
What you\’ll be doing
- Develop and deliver an industry-leading engagement strategy for RIIO-ED3.
- Ensure our business plans are shaped by robust, inclusive customer and stakeholder insights.
- Lead relationships with consumer challenge groups, local authorities, industry partners, community representatives and customer advocacy bodies.
- Oversee innovative and inclusive engagement programmes that reach all customer groups, including vulnerable and hard-to-reach communities.
- Demonstrate to regulators, stakeholders and our Board how engagement has directly influenced investment priorities, outputs, and service improvements.
- Build and lead a high-performing team that champions the customer voice across the organisation.
About you
- Proven experience in stakeholder engagement, market research, regulation, or customer strategy – ideally within the regulated utilities or infrastructure sectors.
- In-depth understanding of regulatory price controls and the role of stakeholder engagement in business plan formation.
- Strong strategic and analytical skills, with the ability to turn insights into impactful business decisions.
- Outstanding communication and influencing skills, confident engaging with senior executives, regulators, and community stakeholders alike.
- A passion for inclusion and fairness, ensuring that all voices are heard, particularly those of vulnerable or underrepresented groups.
- A track record of building and leading high-performing teams.
Skills
- Find a better way – Work with others to find solutions for customers
- Find a better way – Embrace the power and opportunity of diversity
- Do the right thing – Speak up challenge and act where something doesn\’t feel right
- Find a better way – Increase efficiency to help with customer affordability
- Make it happen – Be bold and act with passion and purpose
- Do the right thing – Put our customers first
- Make it happen – Focus on progress over perfection
- Do the right thing – Be inclusive supporting and caring for each other
- Make it happen – Take personal ownership for delivering results
- Make it happen – Follow the problem through to the end
- Do the right thing – Stand up for safety every day
- Find a better way – Commit to learning and new ideas
More Information
The closing date for this position is Friday 24th October, please ensure you have submitted your application by this date.
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Head of Customer & Stakeholder Engagement employer: National Grid
Contact Detail:
National Grid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer & Stakeholder Engagement
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meet-ups. The more you engage with others, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past successes in customer and stakeholder engagement. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Don’t be shy about reaching out! If you see a role that excites you, drop a message to someone in the company or the hiring manager. A little initiative can go a long way in making you stand out.
✨Tip Number 4
Keep it real during interviews! Be authentic and share your passion for inclusion and fairness. Employers love candidates who genuinely care about their mission and values, especially in roles focused on customer engagement.
We think you need these skills to ace Head of Customer & Stakeholder Engagement
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Customer & Stakeholder Engagement role. Highlight your experience in stakeholder engagement and how it aligns with NGED's mission to shape the future of electricity distribution.
Showcase Your Passion: Let your enthusiasm for inclusion and fairness shine through in your application. Share examples of how you've championed diverse voices in previous roles, as this is key to the position we're looking to fill.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your strategic and analytical skills, ensuring that your insights are easy to understand and impactful.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, we can ensure your application is reviewed promptly and you’re considered for this exciting opportunity at NGED!
How to prepare for a job interview at National Grid
✨Know Your Stuff
Before the interview, dive deep into National Grid Electricity Distribution's current projects and their engagement strategies. Familiarise yourself with RIIO-ED3 and how it impacts customer and stakeholder engagement. This will show that you’re not just interested in the role but also invested in the company’s mission.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in stakeholder engagement and customer strategy. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see how your skills align with their needs.
✨Emphasise Inclusion and Fairness
Given the focus on vulnerable and hard-to-reach communities, be ready to discuss how you've championed inclusion in previous roles. Share any innovative programmes you've led or been part of that ensured diverse voices were heard, demonstrating your commitment to fairness.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company’s goals. Inquire about their current challenges in stakeholder engagement or how they measure the success of their engagement strategies. This shows your proactive mindset and genuine interest in contributing to their success.