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- Tasks: Connect homes and businesses to the energy network while supporting a sustainable future.
- Company: Join National Grid, a leader in energy transition and innovation.
- Benefits: Starting salary of £24,306, 26 days leave, and flexible benefits.
- Why this job: Shape the future of energy connections and gain valuable skills.
- Qualifications: Five GCSEs including English and Maths; no prior experience needed.
- Other info: Permanent position available after successful completion of the apprenticeship.
The predicted salary is between 20000 - 25000 £ per year.
As an Assistant Connections Coordinator Advanced Apprentice at National Grid, you’ll be part of our Customer Network Development (CND) team, playing a key role in connecting homes, businesses, and communities to the energy network. Within this role, you will contribute to National Grid’s mission to enable the energy transition and support a more sustainable future. The CND team is actively redesigning how customers are connected to energy, focusing on reducing lead times and improving customer satisfaction. You’ll help drive innovation and shape the future of energy connections.
Responsibilities
- Act as the first point of contact for customer inquiries, delivering high-quality service and managing expectations throughout the connection process.
- Support key steps in the connection journey, such as tracking applications and supporting project delivery.
- Work with Customer Connections and regional teams to organise customer meetings and keep everything running smoothly.
- Maintain accurate system data and records, ensuring timely submissions to Ofgem and managing internal platforms.
- Support the transition to Net Zero and RIIO-T2 by helping improve data and contribute to customer strategy.
Location
This role is based in the Warwick office and may offer flexible and hybrid working throughout the programme. You will be required to attend training at our Training Centre in Eakring, Newark, which may involve multiple and frequent nights away from home. Stakeholder and site-based meetings are likely, requiring travel that can be arranged via public transport if you do not drive.
About you
You will need to have:
- Minimum of five GCSEs with grades 9 to 4 (A* to C), including English language and Maths or equivalent.
- Be at least 18 years of age by the start date of the programme (1 September 2026).
- No prior work experience is required; determination and a will to succeed are far more important. The role will develop a variety of transferrable skills to support your career development within National Grid.
What you’ll get
- We are proud to offer a starting salary of £24,306 for this apprenticeship, increasing annually.
- Upon successful completion of your 18-month apprenticeship you will achieve a nationally recognised Level 3 Business Administration Apprenticeship qualification.
- 26 days annual leave + statutory holidays.
- Pension scheme and Sharesave options.
- Flexible benefits including cycle-to-work, buy/sell holiday and more.
- Opportunity to enrol in Sharesave/Share incentive plans.
- Well-rounded skills through practical experience.
- A permanent position upon successful completion of the apprenticeship.
About National Grid
National Grid is at the heart of the energy future, and our people are at the heart of National Grid. We join the dots to get energy from A to B – keeping the lights on in homes, hospitals and everyday life. Our 30,000 colleagues shape a cleaner, greener future.
Our Values and Principles
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds and are happy to discuss any adjustments you require.
Further Information
You can only apply for one apprenticeship opportunity during this recruitment cycle. We recruit on a rolling basis and reserve the right to close vacancies once we have enough applications. Assessment centres will be held between January and April 2026. National Grid’s apprenticeship programme in the UK is open to all applicants who meet the eligibility criteria, including an existing and valid right to work in the UK. Applicants must have the legal right to work in the UK without sponsorship. If there is an exceptional need for specialist skills, sponsorship may be considered. All applicants are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.
2026 Assistant Connections Coordinator Advanced Apprentice, Customer Network Development, Warwick in England employer: National Grid
Contact Detail:
National Grid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2026 Assistant Connections Coordinator Advanced Apprentice, Customer Network Development, Warwick in England
✨Tip Number 1
Get to know the company! Research National Grid and their mission. Understanding their values and goals will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As an Assistant Connections Coordinator, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to build your confidence in delivering high-quality service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any relevant events. Building relationships can give you insider knowledge and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about the opportunity. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace 2026 Assistant Connections Coordinator Advanced Apprentice, Customer Network Development, Warwick in England
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about connecting homes and businesses to the energy network and supporting a sustainable future.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities of the Assistant Connections Coordinator role. We love seeing candidates who understand what we do and how they can contribute!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our values there.
How to prepare for a job interview at National Grid
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of an Assistant Connections Coordinator. Familiarise yourself with how the Customer Network Development team operates and the importance of connecting customers to the energy network. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As the first point of contact for customer inquiries, strong communication skills are essential. Prepare examples from your experiences where you've effectively communicated or resolved issues. This could be from school projects, volunteering, or even personal experiences. Highlighting these will demonstrate your ability to manage customer expectations.
✨Demonstrate Your Passion for Sustainability
National Grid is focused on supporting a sustainable future. Be ready to discuss why sustainability matters to you and how you can contribute to the transition to Net Zero. Research current trends in energy and think about how they relate to the role. This will show that you're aligned with the company's mission.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship programme, the team dynamics, or the company’s future plans. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
