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- Tasks: Resolve electricity supply issues and ensure customer safety on-site.
- Company: Join National Grid, a leader in electricity distribution serving millions.
- Benefits: Competitive salary, company vehicle, and opportunities for training.
- Other info: Dynamic role with potential for career growth in a diverse workplace.
- Why this job: Be the face of National Grid, making a real difference in people's lives.
- Qualifications: Level 2 Electrical qualification and a full UK/EU driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity is available for an Electricity Distribution Network First Responder to join us, based at our depot in Alfreton. Our electrical engineers are the backbone of our organisation and play a pivotal role in restoring electricity supplies for our customers. Working alone, you will often be the first person our customers meet and we hope, the colleague who resolves their issue. You will have strong links to other Field Operations teams who can support onsite, when necessary, but on the whole, you will be the face of National Grid onsite, providing solutions and an exceptional customer experience.
Some of the issues our customers could need you to resolve include:
- Loss of supply at their property
- Safety concerns on our network
- Carrying out asset inspections
- Fitting meter isolator switches
You will work 37 hours a week and subject to business need there may be requirement to undertake standby duties to provide coverage for our customers 24/7.
Responsibilities
- Resolve issues such as loss of supply at customers' properties and safety concerns on the network
- Carry out asset inspections or fitting meter isolator switches
- Provide exceptional customer service while representing National Grid onsite
- Work in line with ESQCR & Electricity at Work Regulations and contribute to a proactive safety culture
- Commit to standby duties as required to cover customer needs 24/7 (subject to business need)
Qualifications
- Hold a recognised Level 2 Electrical qualification (NVQ/City & Guilds) or equivalent
- Evidence of qualifications required on appointment
- Full UK/EU driving licence is essential; company vehicle provided for business use
- Subject to business need, may broaden duties to carry out switching at HV; annual allowance may be available for this work
- Holding a NRSWA qualification or understanding of NRSWA legislation is desirable; full training can be provided
About Us
We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses. National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
Electricity Distribution Network - First Responder employer: National Grid
Contact Detail:
National Grid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electricity Distribution Network - First Responder
✨Tip Number 1
Get to know the company! Research National Grid and understand their values, mission, and the role of a First Responder. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! As a First Responder, you'll be the face of the company for customers. Role-play scenarios with friends or family to get comfortable handling various situations and providing solutions on the spot.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and potentially lead to referrals, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining National Grid and ready to take the next step in your career.
We think you need these skills to ace Electricity Distribution Network - First Responder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Electricity Distribution Network First Responder role. Highlight relevant experience and qualifications, especially your Level 2 Electrical qualification. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can provide exceptional customer service. Remember, you’ll be the face of National Grid, so let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved issues in the past, especially in high-pressure situations. We love candidates who can think on their feet and provide solutions, so don’t hold back on sharing your experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at National Grid
✨Know Your Stuff
Make sure you brush up on your electrical knowledge, especially around the Level 2 Electrical qualifications. Be ready to discuss how you've applied this knowledge in real-world situations, particularly in resolving supply issues or safety concerns.
✨Customer Service is Key
Since you'll be the face of National Grid for customers, think about examples where you've provided exceptional customer service. Prepare to share stories that highlight your problem-solving skills and ability to communicate effectively under pressure.
✨Safety First
Familiarise yourself with ESQCR & Electricity at Work Regulations. Be prepared to discuss how you prioritise safety in your work and any experiences you've had that demonstrate your commitment to a proactive safety culture.
✨Standby Duties Preparedness
Understand the nature of standby duties and be ready to express your willingness to take on this responsibility. Think about how you manage work-life balance and your approach to being on-call, as this will show your dedication to customer needs.