At a Glance
- Tasks: Be the first responder to restore electricity and ensure customer satisfaction.
- Company: Join National Grid Electricity Distribution, a leader in energy solutions.
- Benefits: Competitive salary, company vehicle, and opportunities for additional training.
- Other info: Dynamic role with potential for career growth and a focus on inclusivity.
- Why this job: Make a real difference in your community while tackling climate change.
- Qualifications: Level 2 Electrical qualification required; training provided for other skills.
The predicted salary is between 30000 - 40000 £ per year.
An opportunity is available for an Electricity Distribution Network First Responder to join us, based at our depot in Redruth. Our electrical engineers are the backbone of our organisation and play a pivotal role in restoring electricity supplies for our customers.
Working alone, you will often be the first person our customers meet and we hope, the colleague who resolves their issue. You will have strong links to other Field Operations teams who can support onsite, when necessary, but on the whole, you will be the face of National Grid onsite, providing solutions and an exceptional customer experience.
- Loss of supply at their property
- Safety concerns on our network
- Carrying out asset inspections
- Fitting meter isolator switches
You will work 37 hours a week and subject to business need there may be requirement to undertake standby duties to provide coverage for our customers 24/7. You are required to hold a recognised Level 2 Electrical qualification (NVQ/City & Guilds). We will provide access to a Company vehicle for business use only. Subject to business need, there may be opportunity to broaden your duties depending on your skill set to carry out switching at HV. You will be eligible for an annual allowance for this additional work. Holding a NRSWA qualification or understanding of NRSWA legislation is desirable however full training can be provided.
About Us: We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses. National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
Electricity Distribution Network - First Responder in Cornwall employer: National Grid
At National Grid Electricity Distribution, we pride ourselves on being an exceptional employer, offering a supportive work culture that values diversity and inclusion. As an Electricity Distribution Network First Responder based in Redruth, you will not only play a crucial role in ensuring reliable electricity supply for our communities but also benefit from ongoing training and development opportunities to enhance your skills. With a commitment to employee well-being and a focus on building a sustainable energy future, we provide a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Electricity Distribution Network - First Responder in Cornwall
✨Tip Number 1
Network like a pro! Reach out to current employees at National Grid on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and customer service skills. Think of real-life scenarios where you've solved problems or helped customers, as these will come in handy during your chat with us.
✨Tip Number 3
Show your passion for the energy sector! Research current trends and challenges in electricity distribution. Bring this knowledge into your conversations to demonstrate that you're not just looking for any job, but you genuinely want to be part of our mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at National Grid.
We think you need these skills to ace Electricity Distribution Network - First Responder in Cornwall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience and qualifications, especially your Level 2 Electrical qualification. We want to see how your skills align with the role of a First Responder, so don’t hold back on showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with us at National Grid. Share specific examples of how you've provided exceptional customer service in the past, as this is key for the role.
Showcase Your Problem-Solving Skills:As a First Responder, you'll be the face of our company when resolving issues. In your application, highlight any experiences where you've successfully tackled challenges or provided solutions under pressure. We love seeing proactive problem solvers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at National Grid
✨Know Your Stuff
Make sure you brush up on your electrical knowledge, especially around Level 2 qualifications and any relevant legislation like NRSWA. Being able to discuss technical details confidently will show that you're serious about the role.
✨Customer Service is Key
Since you'll be the first point of contact for customers, think about how you can provide an exceptional experience. Prepare examples of how you've handled customer issues in the past, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Show Your Team Spirit
Even though you'll often be working alone, you'll need to collaborate with other Field Operations teams. Be ready to talk about times when you've worked well in a team or supported colleagues, as this will highlight your ability to connect with others.
✨Be Ready for Standby Duties
Understand that standby duties may be part of the job. Think about your availability and willingness to take on these responsibilities, and be prepared to discuss how you manage work-life balance while being committed to customer needs.
